Kelly Laporte
General Manager of Member Services at Reliant Holdings, Inc | Indiana, Pennsylvania, United States
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As the General Manager of Member Services at Reliant Holdings, Inc., Kelly Laporte plays a pivotal role in shaping the operational landscape of the organization. With a keen focus on enhancing customer experience, Kelly is responsible for the overall day-to-day performance of the contact center, ensuring that all operations run smoothly and efficiently. Her expertise in strategic planning and team management allows her to effectively oversee a diverse team of assistant managers, junior managers, leads, and customer service representatives, fostering a collaborative environment that prioritizes excellence in service delivery.
Under Kelly's leadership, key projects have been initiated to streamline processes and improve customer satisfaction metrics. By implementing cost-effective systems and innovative operational strategies, she has successfully enhanced the efficiency of member services, aligning them with the evolving needs of the organization. Her commitment to employee training and development has not only empowered her team but has also cultivated a culture of mentorship and teamwork, essential for achieving organizational goals.
Kelly’s proficiency in Microsoft Office and online marketing further complements her operational acumen, enabling her to analyze performance data and implement targeted marketing strategies that resonate with members. Her ability to delegate effectively and make informed decisions has been instrumental in driving satisfactory results, ensuring that Reliant Holdings continues to thrive in a competitive landscape. Through her dedication and strategic oversight, Kelly Laporte exemplifies the qualities of a transformative leader in the member services domain, consistently striving for operational excellence and enhanced customer engagement.
General Manager of Member Services at Reliant Holdings, Inc in April 2010 to Present
Vice President of Operations at Reliant Holdings, Inc in July 2019 to Present
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Team Management
Operations Management
Project Management
Leadership
Microsoft Office
Call Center Development
Team Motivation
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Inbound Marketing
Employee Engagement
Employee Training
Quality Assurance
Online Marketing
Teamwork
Time Management
Team Leadership
Contact Center Operations
Customer Engagement
Coaching
Mentoring
Customer Loyalty
Management
Team Development
Team Building
Call Center Administration
Customer Service Operations
Customer Experience
Account Management
Strategic Planning
Employee Learning & Development
Customer Service Training
Contact Center Management
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Discover more about Reliant Holdings, IncWhat is Kelly Laporte email address?
Email Kelly Laporte at [email protected] and [email protected]. This email is the most updated Kelly Laporte email found in 2026.
What is Kelly Laporte phone number?
Kelly Laporte phone number is +18083570427 and +18087836909.
How to contact Kelly Laporte?
To contact Kelly Laporte send an email to [email protected] or [email protected]. If you want to call Kelly Laporte try calling on +18083570427 and +18087836909. (updated on November 04, 2024)
What is Kelly Laporte net worth?
Kelly Laporte has an estimated net worth of $750,000 to $999,999
What company does Kelly Laporte work for?
Kelly Laporte works for Reliant Holdings, Inc
What is Kelly Laporte's role at Reliant Holdings, Inc?
Kelly Laporte is General Manager of Member Services
What industry does Kelly Laporte work in?
Kelly Laporte works in the Consumer Services industry.
Kelly Laporte Email Addresses
Kelly Laporte Phone Numbers
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