Kelly Jansen
Product Owner at Clarivate | Grand Blanc, Michigan, United States
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Kelly Jansen is a dynamic and outcome-oriented SaaS Product Owner at Clarivate, specializing in the ProQuest Platform. With a strong emphasis on enhancing customer experience, Kelly excels in navigating complex projects while collaborating closely with executive-level stakeholders and managing substantial budgets. Her role involves leading a dedicated scrum team to deliver critical enhancements, bug fixes, and new integrations that align with user needs and business objectives.
Kelly's expertise in writing user stories and acceptance criteria allows her to effectively prioritize the team backlog, ensuring that deadlines are met without compromising quality. Her exceptional communication skills facilitate cross-departmental collaboration, enabling her to convey improvements and updates to relevant teams seamlessly. Additionally, she plays a pivotal role in addressing accessibility-related inquiries from customers, ensuring that all new features meet stringent accessibility standards.
Among her notable completed projects, Kelly has successfully implemented several key enhancements that have significantly improved user engagement and satisfaction on the ProQuest Platform. Her proficiency in tools like Jira and Scrumban enhances her ability to manage projects efficiently while maintaining a focus on stakeholder relationship management. With a background in teaching and cultural awareness, Kelly brings a unique perspective to her role, fostering an inclusive environment that values diverse viewpoints. As a self-directed learner, she continuously seeks opportunities to expand her knowledge and skills, positioning herself as a valuable asset to Clarivate and the broader SaaS industry.
Product Owner at Clarivate in October 2022 to Present
Product Owner at Mango Languages in May 2021 to September 2022
Customer Service Manager at Mango Languages in September 2017 to March 2022
Bilingual Customer Service Representative at Mango Languages in November 2014 to September 2017
English Teacher at GEM School in August 2012 to September 2014
Bilingual Client Coordinator at Jaques Admiralty Law Firm in August 2007 to July 2012
Research Library Student Assistant at Detroit Institute of Arts in September 2011 to December 2011
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Accessibility
Scrumban
Jira
Cross-departmental Communication
Backlog Management
Teaching
Teaching English as a Foreign Language
Cultural Awareness
Working With Children
Self-directed Learning
Agile Methodologies
Writing
Troubleshooting
Professional Phone Skills
User Stories
Wireframing
Team Leadership
Feature Prioritization
Feedback Management
People Management
Process Improvement
Software as a Service (SaaS)
SQL
Stakeholder Management
Cross-functional Team Leadership
Software Requirements
Research
Library Science
Spanish
Customer Service
Cataloging
Horizon
Information Science
Zendesk
JIRA
Japanese
Legal Research
Lexis
Technical Support
Microsoft Word
PowerPoint
Microsoft Excel
Event Planning
Microsoft Office
Data Entry
English
Public Speaking
Teaching English as a Second Language
Shotokan Karate
Zoho
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Discover more about ClarivateWhat is Kelly Jansen email address?
Email Kelly Jansen at [email protected] and [email protected]. This email is the most updated Kelly Jansen email found in 2026.
How to contact Kelly Jansen?
To contact Kelly Jansen send an email to [email protected] or [email protected].
What company does Kelly Jansen work for?
Kelly Jansen works for Clarivate
What is Kelly Jansen's role at Clarivate?
Kelly Jansen is Product Owner
What is Kelly Jansen's Phone Number?
Kelly Jansen's phone (313) ***-*298
What industry does Kelly Jansen work in?
Kelly Jansen works in the E-Learning Providers industry.
Kelly Jansen Email Addresses
Kelly Jansen Phone Numbers
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