Kelly Hickey
Director of Operations at Westside Concepts | Phoenix, Arizona, United States
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As the Director of Operations at Boca Restaurant Group, Kelly Hickey plays a pivotal role in overseeing the seamless operation of five diverse restaurant locations across Ohio, Tennessee, Maryland, and Indiana. With a wealth of experience in the hospitality industry, Kelly is adept at managing multi-unit operations, ensuring that each location not only meets but exceeds customer expectations. Her expertise in food and beverage management, combined with her strong background in catering and new restaurant openings, positions her as a key player in driving business growth and operational excellence.
Kelly's leadership style emphasizes team building and development, fostering a culture of loyalty and high performance among her staff. She is skilled in hiring and training individuals who align with the company’s vision, ensuring that each team member is equipped to deliver exceptional customer service. Her strategic approach to P&L management allows her to optimize operational efficiencies while maintaining the quality and integrity of the dining experience.
Currently, Kelly is spearheading several key projects aimed at enhancing the guest experience and streamlining operations across all locations. These initiatives include the implementation of innovative service protocols and the introduction of seasonal menu offerings that reflect local flavors and trends. By leveraging her strong business development acumen, Kelly continues to cultivate lasting relationships with guests and stakeholders alike, solidifying Boca Restaurant Group's reputation as a leader in the hospitality sector. Her commitment to excellence and passion for the industry are evident in every aspect of her work, making her an invaluable asset to the organization.
Director of Operations at Westside Concepts in August 2023 to Present
Director of Operations at Boca Restaurant Group in April 2022 to August 2023
Director Of Operations at Romano's Macaroni Grill in November 2020 to April 2022
Regional Director Of Operations at Landry's in November 2014 to November 2020
General Manager at Red Robin in July 2006 to January 2014
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Catering
Customer Service
Food
Food
Food Service
Hospitality
Income Statement
Management
Menu Development
Multi-unit
New Restaurant Openings
Restaurant Management
Restaurants
Team Building
Training
P&L
Inventory Management
Hospitality Management
Hiring
Food & Beverage
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Discover more about Westside ConceptsWhat is Kelly Hickey email address?
Email Kelly Hickey at [email protected]. This email is the most updated Kelly Hickey email found in 2026.
What is Kelly Hickey phone number?
Kelly Hickey phone number is +14803630553 and +13173324303.
How to contact Kelly Hickey?
To contact Kelly Hickey send an email to [email protected]. If you want to call Kelly Hickey try calling on +14803630553 and +13173324303. (updated on September 13, 2024)
What company does Kelly Hickey work for?
Kelly Hickey works for Westside Concepts
What is Kelly Hickey's role at Westside Concepts?
Kelly Hickey is Director of Operations
What industry does Kelly Hickey work in?
Kelly Hickey works in the Restaurants industry.
Kelly Hickey Email Addresses
Kelly Hickey Phone Numbers
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