Kelly Hein
Client Relationship Manager at Cognizant | Minneapolis, Minnesota, United States
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As a Client Relationship Manager at Cognizant, Kelly Hein plays a pivotal role in driving client success across a diverse portfolio of industries, including financial services, healthcare, manufacturing, and energy. With over 26 years of experience in quality engineering and delivery management, Kelly leverages her extensive expertise to provide consultative leadership and strategic oversight for her clients. In her current role, she is responsible for managing day-to-day activities and the profit and loss (P&L) for select accounts, ensuring that client needs are met while optimizing operational efficiency.
Kelly's proactive approach to account management involves identifying new business opportunities and planning for the expansion of existing agreements in collaboration with solution partners. By fostering strong relationships and maintaining open lines of cross-functional communication, she effectively aligns client objectives with Cognizant's capabilities, driving value and enhancing customer satisfaction. Her keen focus on Key Performance Indicators (KPIs) allows her to monitor progress and implement process improvements that elevate service delivery.
In addition to her account management responsibilities, Kelly works closely with delivery teams to maximize backlog and optimize resource allocation. Her expertise in Agile testing and program management ensures that projects are executed effectively, meeting both client expectations and industry standards. By combining her strategic vision with hands-on leadership, Kelly Hein is not only a trusted advisor to her clients but also a key contributor to Cognizant's mission of delivering innovative solutions that empower businesses to thrive in a competitive landscape.
Client Relationship Manager at Cognizant in July 2023 to Present
Director Solutions Delivery at Cognizant Softvision in October 2021 to July 2023
Senior Manager - Quality Engineering at Cognizant Softvision in January 2017 to October 2021
Sr. Manager Infrastructure and DevOps at YA | Engage in February 2016 to January 2017
Program Manager - Operational Effectiveness at Thomson Reuters in October 2014 to December 2015
Quality and Development Operations (DevOps) Manager at Thomson Reuters in October 2009 to October 2014
Quality and Configuration Management Leader at Thomson Reuters in October 2003 to September 2009
Senior Quality Assurance Engineer at Napster in April 1999 to September 2003
Senior Quality Assurance Engineer at TestQuest in March 1995 to April 1999
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Resource Allocation
Capacity Planning
Professional Services
Integration Strategies
Quality Processes
Strategic Roadmaps
Testing Practices
Test Procedures
Zephyr
Application Testing
Gaming
Technical Requirements Gathering
Requirements Gathering
Key Performance Indicators
Cross-functional Communication
Delivery Performance
Program Delivery Management
Software Quality
Development Operations
Agile Methodologies
Software Quality Assurance
Test Automation
Testing
Quality Assurance
Software Development
Software Project Management
Requirements Analysis
Process Improvement
Agile Project Management
Scrum
Release Management
Program Management
Business Process Improvement
Azure DevOps
Jira
Quality Management
Quality Engineering
Continuous Improvement
Business Development
Account Management
Agile Testing
Test Planning
Leadership
Management
Change Management
Business Transformation
Scaled Agile Framework
Agile Leadership
Vendor Management
Recruiting
Strategic Planning
Business Strategy
Strategy
Team Leadership
Management Consulting
Consulting
Web Content Accessibility Guidelines (WCAG)
Team Management
Team Development
Coaching
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Discover more about CognizantWhat is Kelly Hein email address?
Email Kelly Hein at [email protected]. This email is the most updated Kelly Hein email found in 2026.
How to contact Kelly Hein?
To contact Kelly Hein send an email to [email protected].
What company does Kelly Hein work for?
Kelly Hein works for Cognizant
What is Kelly Hein's role at Cognizant?
Kelly Hein is Client Relationship Manager
What is Kelly Hein's Phone Number?
Kelly Hein's phone (218) ***-*443
What industry does Kelly Hein work in?
Kelly Hein works in the It Services And It Consulting industry.
Kelly Hein Email Addresses
Kelly Hein Phone Numbers
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