Kelli Cler
Director of Operations, Travelers PI CSS at Travelers | Spokane, Washington, United States
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Kelli Cler is an accomplished Director of Operations at Travelers, where she plays a pivotal role in shaping the customer experience within the Property & Casualty Insurance sector. Based in the Spokane, Washington area, Kelli leads a dynamic team of Sales Managers dedicated to delivering on the Travelers promise of providing tailored insurance solutions that meet the diverse needs of customers. Her extensive experience in operations management and contact center dynamics enables her to effectively guide her team in writing quality business, cross-selling products, and enhancing customer retention through exceptional service.
Kelli's expertise in change management and process improvement has been instrumental in driving key projects that streamline operations and elevate performance standards. She is adept at fostering a culture of collaboration and continuous learning, ensuring that her team is equipped with the necessary skills to navigate the complexities of the insurance landscape. Her commitment to coaching and team building not only enhances individual capabilities but also strengthens the overall effectiveness of the sales team.
In her current role, Kelli partners with various stakeholders to align operational strategies with corporate objectives, ensuring that the initiatives undertaken resonate with the broader goals of Travelers. Her strong communication skills facilitate transparent dialogue across departments, enabling her to lead impactful programs that enhance customer satisfaction and drive business growth. With a proven track record of managing multifaceted projects and overcoming challenges, Kelli finds fulfillment in witnessing the tangible results of her team's efforts, ultimately contributing to a more resilient and customer-centric organization.
Director of Operations, Travelers PI CSS at Travelers in September 2011 to Present
Service Operations Manager at PEMCO in November 2007 to September 2011
Operations Managers CSU at PEMCO Mutual Insurance Co. in January 2007 to January 2011
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Strategic Planning
Change Management
Coaching
Communication
Project Management
Goal-driven leader
Insurance
Management
Property & Casualty Insurance
Team Building
Program Management
Leadership
Operations Management
Process Improvement
Call Centers
Employee Benefits
Training
Risk Management
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Discover more about TravelersWhat is Kelli Cler email address?
Email Kelli Cler at [email protected] and [email protected]. This email is the most updated Kelli Cler email found in 2026.
What is Kelli Cler phone number?
Kelli Cler phone number is +15098357107.
How to contact Kelli Cler?
To contact Kelli Cler send an email to [email protected] or [email protected]. If you want to call Kelli Cler try calling on +15098357107. (updated on October 24, 2024)
What company does Kelli Cler work for?
Kelli Cler works for Travelers
What is Kelli Cler's role at Travelers?
Kelli Cler is Director of Operations, Travelers PI CSS
What industry does Kelli Cler work in?
Kelli Cler works in the Insurance industry.
Kelli Cler Email Addresses
Kelli Cler Phone Numbers
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