Keith Talbot
CCaaS Solutions, Director at CBTS | Milford, Ohio, United States
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As the Director of Service Management at CBTS, Keith Talbot plays a pivotal role in shaping the future of Cloud Contact Center solutions and CCaaS services. With a robust background in Enterprise Architecture and Information Technology, Keith leads a dedicated team of IT professionals focused on optimizing Customer Service Management and ITIL processes. His expertise in Managed Services and Cloud-based solutions enables him to implement innovative strategies that enhance service delivery and customer satisfaction.
Currently, Keith is spearheading several key projects aimed at refining the service desk operations and elevating the overall customer experience. By leveraging his extensive knowledge in VoIP and VPN technologies, he ensures that the infrastructure supporting these services is not only reliable but also scalable to meet the evolving demands of clients. His commitment to continual improvement is evident in his strategic initiatives that integrate advanced security measures and system administration best practices, safeguarding client data while enhancing operational efficiency.
Keith's proficiency in Microsoft SQL Server further complements his role, allowing him to analyze service performance metrics and drive data-informed decisions that align with industry standards. As a thought leader in the CCaaS space, he is dedicated to fostering a culture of excellence within his team, empowering them to innovate and adapt in a rapidly changing technological landscape. Through his leadership, CBTS is positioned to deliver unparalleled service quality, making a significant impact in the realm of cloud contact center solutions.
CCaaS Solutions, Director at CBTS in October 2020 to Present
Director of Service Managment at CBTS in March 2017 to October 2020
Director of Operations at CBTS in July 2015 to October 2020
Manager, Technical Operations at CBTS in October 2014 to July 2015
vArchitect at VCE, the Virtual Computing Environment Company in April 2014 to October 2014
Infrastructure & Solutions Architect at First Group in April 2009 to April 2014
Senior Manager, Systems Integration at Greyhound Lines, Inc. in February 2007 to March 2009
Sr. Manager, Information Technology at Reach Media Inc. in February 2004 to February 2007
Systems Administrator at AMFM Radio Networks in November 1997 to December 2003
Director of Customer Care at Internet America in January 1995 to April 1996
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Enterprise Architecture
IT Strategy
Team Leadership
Virtualization
Integration
Disaster Recovery
Infrastructure
Information Technology
Telecommunications
Vendor Management
System Administration
Architecture
ITIL
Network Architecture
PRINCE2
Security
Data Center
Troubleshooting
VoIP
Call Center
IT Management
DNS
System Deployment
IT Service Management
IT Operations
Solution Architecture
VPN
Network Security
Operations Management
Project Management
Managed Services
VMware
Cisco Technologies
Citrix
Servers
Active Directory
Windows Server
Operating Systems
Microsoft SQL Server
Cisco
Problem Solving
Management
TOGAF
Payment Card Industry Data Security Standard (PCI DSS)
U.S. Health Insurance Portability and Accountability Act (HIPAA)
SSAE 16
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Discover more about CBTSWhat is Keith Talbot email address?
Email Keith Talbot at [email protected] and [email protected]. This email is the most updated Keith Talbot email found in 2026.
What is Keith Talbot phone number?
Keith Talbot phone number is +15133090190 and +15136309025.
How to contact Keith Talbot?
To contact Keith Talbot send an email to [email protected] or [email protected]. If you want to call Keith Talbot try calling on +15133090190 and +15136309025. (updated on October 29, 2024)
What company does Keith Talbot work for?
Keith Talbot works for CBTS
What is Keith Talbot's role at CBTS?
Keith Talbot is CCaaS Solutions, Director
What industry does Keith Talbot work in?
Keith Talbot works in the It Services And It Consulting industry.
Keith Talbot Email Addresses
Keith Talbot Phone Numbers
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