Keith Schmitz
Sr Director of Client and Consumer Services Engineering and Repair at Dell Technologies | Cedar Park, Texas, United States
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Keith Schmitz is a seasoned professional serving as the Sr. Director of Global Services & Repair Engineering at Dell Technologies, where he plays a pivotal role in ensuring the highest standards of hardware and software quality for an impressive portfolio of 250 million customer units. His leadership extends to the management of component repairs for approximately 5 million defective parts, leveraging a network of third-party repair vendors to optimize service delivery and customer satisfaction. Keith’s expertise encompasses critical areas such as Product Serviceability, Supportability, and Repairability, which are essential for maintaining the reliability and performance of Dell's extensive range of client products.
In his current role, Keith is instrumental in driving business process improvement initiatives that enhance operational efficiency and reduce turnaround times for repairs. His deep understanding of Quality Management principles allows him to implement rigorous quality assurance protocols, ensuring that every repaired unit meets Dell's stringent standards. Additionally, his proficiency in Storage Area Networks, Virtualization, and Storage Management positions him as a key player in the evolving landscape of enterprise technology, where seamless integration and performance are paramount.
Keith’s strategic vision not only focuses on immediate repair needs but also on long-term sustainability and innovation in service processes. By fostering collaboration across teams and engaging with cutting-edge technologies, he is committed to enhancing the customer experience and reinforcing Dell's reputation as a leader in client and consumer services. His ability to navigate complex challenges and deliver results makes him an invaluable asset to the organization and a respected figure in the technology industry.
Sr Director of Client and Consumer Services Engineering and Repair at Dell Technologies in November 2021 to Present
Sr. Director Global Services Engineering for ISG at Dell Technologies in May 2019 to November 2021
Director, Global Enterprise Serviceability and Supportability Engineering at Dell Technologies in April 2017 to October 2021
Director Global Engineering Support at Dell Technologies in May 2014 to June 2019
Director of Dell EqualLogic Global Services & North America Storage Services at Dell Technologies in December 2000 to June 2014
Site Manager (University of Dayton) at Tangent Computer in April 2000 to December 2000
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Customer Relationship Management (CRM)
VMware Infrastructure
Business Process Improvement
Quality Management
Third-Party Vendor Management
Management
Storage
Leadership
Storage Area Networks
NAS
Enterprise Storage
Program Management
SAN
Cloud Computing
Virtualization
Hardware
Data Center
Storage Management
iSCSI
Disaster Recovery
Storage Virtualization
Storage Solutions
VMware
Technical Support
Servers
Storage Architecture
High Availability
Windows Server
Dell PowerEdge Servers
ITIL
Hyper-V
Call Centers
Fibre Channel
VMware ESX
Pre-sales
Active Directory
Server Architecture
Troubleshooting
Cluster
vSphere
IT Service Management
Customer Service Management
Call Center Architecture
Outsourcing
P & L Ownership
Data Analysis
Professional Services
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Discover more about Dell TechnologiesWhat is Keith Schmitz email address?
Email Keith Schmitz at [email protected]. This email is the most updated Keith Schmitz email found in 2026.
What is Keith Schmitz phone number?
Keith Schmitz phone number is +12106015414.
How to contact Keith Schmitz?
To contact Keith Schmitz send an email to [email protected]. If you want to call Keith Schmitz try calling on +12106015414. (updated on November 05, 2024)
What company does Keith Schmitz work for?
Keith Schmitz works for Dell Technologies
What is Keith Schmitz's role at Dell Technologies?
Keith Schmitz is Sr Director of Client and Consumer Services Engineering and Repair
What industry does Keith Schmitz work in?
Keith Schmitz works in the It Services And It Consulting industry.
Keith Schmitz Email Addresses
Keith Schmitz Phone Numbers
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