Keith Potter
Director Workspace Engineering at Baylor Scott & White Health | Dallas-Fort Worth Metroplex
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Keith Potter serves as the Director of Workspace Engineering at Baylor Scott & White Health, where he plays a pivotal role in shaping the organization's approach to end-user experience and patient care through innovative software solutions. With a strong foundation in Collaboration and Contact Center solutions, Keith leverages his extensive expertise to lead the development and execution of strategies that prioritize client satisfaction and enhance the overall customer experience (CX). His focus on continuous improvement and innovation is instrumental in advancing the Information Services department, ensuring that technology not only meets but exceeds the needs of healthcare professionals and patients alike.
In his current role, Keith oversees a diverse range of key projects aimed at building scalable pre and post-sale services organizations. He is adept at fostering high-performance delivery teams that are committed to excellence and operational efficiency. His responsibilities include aligning the end-user experience strategy with the broader organizational goals, ensuring that all software solutions are designed with the end-user in mind. By championing a culture of collaboration and leveraging his skills in project management, solution architecture, and requirements gathering, Keith drives initiatives that enhance the functionality and reliability of communication systems, including VoIP, PBX, and Cisco Systems products.
Keith’s leadership not only focuses on technology implementation but also emphasizes the importance of productive partnerships across departments, ultimately leading to improved patient outcomes and satisfaction. His commitment to excellence in workspace engineering positions Baylor Scott & White Health as a leader in healthcare technology, paving the way for innovative solutions that support both staff and patients in their healthcare journeys.
Director Workspace Engineering at Baylor Scott & White Health in July 2024 to Present
Sr. Director of Solutions Consulting at Waterfield Technologies in January 2022 to July 2024
Vice President of Contact Center Solutions at Speech-Soft Solutions in July 2021 to May 2022
UCCE/PCCE - Unified Collaboration Engineering Consultant at GDT - General Datatech in June 2017 to July 2021
UC Collaboration Manager at Baylor Scott & White Health in September 2016 to June 2017
UC Collaboration Engineer at General Datatech in September 2013 to September 2016
Sr Voice Engineer/Manager at Capgemini in January 2008 to September 2013
Call Center Architect / System Support Manager at Alliance Data in February 2007 to June 2008
Sr Voice Engineer at World Wide Technology in January 2006 to June 2007
Sr Voice Engineer at TXU in January 2000 to January 2006
Sr Voice Engineer at IPC Information Systems in October 1988 to October 2000
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Business Requirements
Technical Design
Project Management
Customer Relationship Management (CRM)
Leadership
Management
Technology Solutions
Presentations
Service Delivery
Managed Services
Presales
Communication
Solution Architecture
Requirements Gathering
Product Demonstration
Professional Services
CCNA
Cisco
CCNP
VoIP
Cisco Call Manager
Avaya
PBX
Telephony
Switches
ITIL
Telecommunications
Troubleshooting
VMware
Architecture
Call Center
Routers
IP
Routing
LAN/WAN
Unified Communications
QoS
Cisco Switches
Engineering
Gateway
ISDN
Cisco Technologies
Networking
Data Center
Disaster Recovery
IVR
LAN-WAN
Cisco Systems Products
Microsoft Exchange
Voice over IP (VoIP)
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Discover more about Baylor Scott & White HealthWhat is Keith Potter email address?
Email Keith Potter at [email protected] and [email protected]. This email is the most updated Keith Potter email found in 2026.
How to contact Keith Potter?
To contact Keith Potter send an email to [email protected] or [email protected]. (updated on October 29, 2024)
What company does Keith Potter work for?
Keith Potter works for Baylor Scott & White Health
What is Keith Potter's role at Baylor Scott & White Health?
Keith Potter is Director Workspace Engineering
What is Keith Potter's Phone Number?
Keith Potter's phone +44 ** **** *422
What industry does Keith Potter work in?
Keith Potter works in the It Services And It Consulting industry.
Keith Potter Email Addresses
Keith Potter Phone Numbers
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