Kathlene Johnson
Director of Training at Trutech Wildlife Service | Atlanta Metropolitan Area
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Kathlene Johnson serves as the Director of Training at Trutech Wildlife Service, where she leverages her extensive expertise in call center operations and training development to enhance the effectiveness of the Wildlife Team. In her current role, Kathlene is responsible for crafting and executing a strategic vision that aligns with the organization's overarching goals and objectives. She conducts comprehensive needs assessments to identify training gaps within the wildlife industry, ensuring that her initiatives are tailored to meet the unique challenges faced by her team.
Kathlene's approach to training is deeply rooted in adult learning theories, allowing her to create engaging and impactful training programs. She employs a variety of methods, including customized individual and group assessments, webinars, and interactive workshops, to deliver training that resonates with participants. By systematically gathering and incorporating feedback into her training content, she continuously refines her programs to enhance their relevance and effectiveness.
Her leadership extends beyond training delivery; Kathlene is adept at building and leading high-performance teams that drive operational efficiency and quality performance within the call center environment. Her skills in workforce planning, customer relationship management (CRM), and organizational effectiveness enable her to implement innovative strategies that optimize call center operations. Through her commitment to professional development and team building, Kathlene Johnson not only elevates the capabilities of her team but also contributes to the overall success of Trutech Wildlife Service in delivering exceptional wildlife management solutions.
Director of Training at Trutech Wildlife Service in April 2021 to Present
Director of Training, Delivery and Quality Assurance at Strategic Link in September 2017 to March 2019
Training and Development Manager at Altisource in October 2016 to October 2017
Manager, Quality Assurance-Contact Center at EarthLink in February 2013 to February 2016
Manager, Training Delivery and Development at EarthLink in June 2007 to February 2016
Interim Site Director, EarthLink TechCare (Amherst, NY) at EarthLink in August 2014 to October 2015
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Training
Management
Leadership
Program Management
Vendor Management
Call Centers
Performance Management
Strategy
Call Center
Contact Centers
Human Resources
Instructional Design
Sales
Business Process Improvement
Workforce Planning
HR Consulting
Project Management
Customer Relationship Management (CRM)
Strategic Planning
Quality Assurance
Change Management
Staff Training
Succession Planning
Coaching
Talent Management
Team Leadership
Team Management
Employee Engagement
Employee Training
Leadership Development
Personnel Management
Customer Service
Team Building
Training Delivery
Cross-functional Team Leadership
Training & Development
Instructor-led Training
Organizational Development
Employee Relations
Staff Development
Organizational Effectiveness
Process Improvement
Metrics
Corporate Training
L&D Strategy
Call Center Development
Call Center Administration
Contact Center Management
Contact Center Operations
Contact Center Strategy
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Discover more about Trutech Wildlife ServiceWhat is Kathlene Johnson email address?
Email Kathlene Johnson at [email protected] and [email protected]. This email is the most updated Kathlene Johnson email found in 2026.
What is Kathlene Johnson phone number?
Kathlene Johnson phone number is +14042458190 and +12392620655.
How to contact Kathlene Johnson?
To contact Kathlene Johnson send an email to [email protected] or [email protected]. If you want to call Kathlene Johnson try calling on +14042458190 and +12392620655. (updated on October 29, 2024)
What company does Kathlene Johnson work for?
Kathlene Johnson works for Trutech Wildlife Service
What is Kathlene Johnson's role at Trutech Wildlife Service?
Kathlene Johnson is Director of Training
What industry does Kathlene Johnson work in?
Kathlene Johnson works in the Consumer Services industry.
Kathlene Johnson Email Addresses
Kathlene Johnson Phone Numbers
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