Katelyn Rivas

Café Lead at Barnes & Noble, Inc. | Glendora, California, United States

About Katelyn Rivas

Katelyn Rivas serves as the Café Lead at Barnes & Noble, Inc., where she combines her passion for coffee with her extensive experience in retail management. With a solid background as a Lead Barista, Katelyn excels in overseeing the daily operations of the café, ensuring that every customer enjoys a welcoming and high-quality experience. Her responsibilities include training new staff, managing supply orders, and maintaining inventory, all while fostering a collaborative and efficient work environment. Katelyn's expertise in food and beverage service is complemented by her strong skills in customer service and leadership, allowing her to motivate her team to achieve sales targets and deliver exceptional service.

In addition to her operational duties, Katelyn has embraced her role as a content creator for the store’s social media platforms, particularly Instagram and TikTok. Her creative flair shines through as she curates engaging photos and videos that showcase the café's offerings and the vibrant atmosphere of the bookstore. This innovative approach not only enhances the café's visibility but also drives foot traffic and customer engagement. Katelyn’s proficiency in social media marketing, coupled with her knowledge of event planning, allows her to promote special events and seasonal promotions effectively.

Katelyn holds a Bachelor of Arts in English, which enriches her communication skills and enhances her ability to connect with customers on a personal level. Her unique blend of skills—ranging from American Sign Language to public relations—positions her as a versatile leader in the retail industry, making her an invaluable asset to Barnes & Noble’s café operations.

Katelyn Rivas Work