A confident, ambitious and outgoing person who has worked in the sales industry for the last 12 years selling IT products / services as well as telephony and within the corporate sector. I am an individual who consistently hits, and exceeds, sales targets set. In-depth knowledge of Server, Desktop PC and Networking technologies etc. I am an excellent team player, yet also more than capable of dealing with scenarios using my own initiative

Business Transformation @ Helping companies Innovate Recognising areas for improvement within organizations and reducing overall costs. Implementing Operational changes whilst delivering measureable improvements. Customer Experience Strategy - Managing Digital Channels / Multi channel analytics Please see Link below. http://www.dimensiondata.com/Global/Global-Events/Free-summary-report/Pages/Registration.aspx From September 2015 to Present (4 months) New Business Development Manager @ Responsible for selling Vodafone's entire portfolio such as: Cloud Services Mobile / Fixed Lines Hardware / Software IPVPN Managed Services / Colo Manage Mobility / Lone Worker Working closely with Construction, Manufacturing and Utility based companies, over 1000 employees and also all sectors covering Mid Market customers. From January 2013 to August 2015 (2 years 8 months) Account Manager @ From June 2011 to December 2012 (1 year 7 months) New Business Sales @ UK Coverage and selling to all verticals Responsible for executing marketing campaigns Working with large to corporate size companies. Selling the whole portfolio which ranged from Cisco / Lifecycle Management Hardware (All vendors) and developing strong relationships Software (EPOS) Infrastructure services Services. (Managed / Professional / Consultancy / Hosting / Outsourcing Retain customer satisfaction Average deal size £3million From December 2010 to June 2011 (7 months) Sales @ Currently working with Local Government such as the Post Office, Hospitals and MOD, selling a patient satisfaction solution to Primary Care Trusts, Acute Trusts and GP Surgeries. Responsible for managing existing client base, up-selling and also finding new business. I sell hardware, software, services and complete solutions in a variety of different sectors. I work closely with different business partners in order to fill each customer’s requirements. Responsible for the whole of the UK and submit my forecast weekly. I sell a comprehensive range of IT, network and infrastructure services and solutions including Managed Services, Network Support, Infrastructure, Wireless, Hardware Maintenance and Support Services. Selling into SME organisations, able to negotiate at CEO and IT Director Level across the UK. Remit has been to pick up and nurture customer accounts that have not been managed for the last 18 months, and renew business wherever possible. Dealing with multi million pound opportunities From July 2008 to 2010 (2 years) Business Developement- Sales @ Responsible for selling services that can be broken down in to 4 main areas - 1) Payment Fraud Prevention Services, 2) Transaction Services, 3) Database Risk Management, 4) Strategic Payment Technology Consulting. Monitoring buying patterns and behavioural patterns of cardholders through any transaction process uses the Payment Fraud Prevention Services, be it over telephone, face to face or over Internet From 2006 to June 2008 (2 years) Client Represenative @ Responsible for selling the full retail solution incorporating Self service Checkouts, Personal shopping assistant (Mobile tablet and software from ‘Cuesol’), Peripherals – printers, scanners, display monitors, keyboards, cash drawers, POS – ‘SurePOS ACE’, which combines checkout support, electronic marketing, data maintenance, account management and many other processes to deliver superior POS performance. In addition sold implementation, support and helpdesk services into the Retail sector throughout the UK and via the Channel. Targeted to achieve £8million new business which I achieved upon leaving. In previous roles as Client Manager, responsible for selling the complete IBM portfolio, incorporating I-series, P-series, X and Z-series servers, Desktops, Laptops, software including DB2, Websphere, Tivoli, Lotus suite, CRM, ERP, EPOS (Triangle and Apex) disaster recovery, business continuity, UPS, managed services, Hosting and Networking (Cisco). Alongside this they offer professional services including consultancy, integration, consolidation, maintenance and support services. Targeted SME’s (50-500 employees) and large multi national corporate clients across all vertical markets including Retail, Manufacture, Utilities, Pharmaceutical, logistics etc, within the South East of the UK (Home counties). My role was initially 100% new business in the first year, however, evolved to incorporate a split role 50/50 new business and account development. Tasked with developing new business from within 800 to 1000 ‘warm’ accounts, which I narrowed down to 250 key accounts, along with managing, developing and cross-selling within the accounts. Average order values ranged from £50k to £900K with a sales cycle of 1 week to 3 months. Targeted to achieve £8 million (01-02), achieving 110%, £10 million (02-03), achieving 104%, £12 million (03-04), achieving 120% and £10 million (04-05), achieving 107%. From 2000 to 2006 (6 years)

cowplain comprehensive Karen Hughes is skilled in: Solution Selling, Customer Satisfaction, Channel Partners, Cloud Computing, Disaster Recovery, Direct Sales, New Business Development, Management, Outsourcing, Managed Services, SaaS, Strategy, Account Management, B2B, Business Development, CRM, Selling