Kara Joseph
Director of Enablement | Training, Knowledge Management, Workforce Management at Ting Internet | Brighton, Michigan, United States
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As the Director of Enablement at Ting Internet, Kara Joseph plays a pivotal role in shaping the customer experience through strategic training and knowledge management initiatives. With a focus on building a robust Enablement function, Kara leads a cross-functional team dedicated to enhancing the skills and performance of over 140 Customer Care professionals. Her expertise lies in leveraging data analytics to identify performance gaps and implement targeted training programs that drive operational excellence.
Kara’s current projects include the development of a comprehensive training curriculum that integrates best practices in customer service, quality assurance, and workforce management. By utilizing a data-driven approach, she ensures that training initiatives are not only relevant but also measurable, allowing for continuous improvement and adaptation to evolving customer needs. Her commitment to fostering a culture of constructive feedback and open communication empowers team members to thrive and deliver exceptional service.
In addition to her training initiatives, Kara oversees the implementation of a knowledge management system that centralizes resources and facilitates easy access to information for Customer Care representatives. This system enhances efficiency and ensures that team members are equipped with the latest tools and resources to address customer inquiries effectively. With a strong foundation in human resources and critical thinking, Kara is adept at troubleshooting challenges and developing innovative solutions that align with Ting Internet’s mission to provide outstanding customer experiences. Her leadership not only enhances operational performance but also cultivates a motivated and knowledgeable workforce, positioning Ting Internet as a leader in the industry.
Director of Enablement | Training, Knowledge Management, Workforce Management at Ting Internet in March 2023 to Present
Manager, Knowledge Management at Ting Internet in September 2022 to March 2023
Senior Product Operations Manager, Knowledge Management at Oyster® in January 2022 to September 2022
Manager, Knowledge & Training at Turvo Inc. in June 2021 to January 2022
Training and Enablement Manager, Programs Lead at Turvo Inc. in October 2020 to June 2021
Training and Enablement Analyst at Turvo Inc. in April 2019 to October 2020
Graduate Student Training & Development Analyst at Zonar Systems in October 2017 to January 2019
Customer Experience Manager at Zonar Systems in September 2017 to December 2018
CX Implementation & Training Manager - Performance Management at Trakstar, Inc. in December 2016 to September 2017
Product and Training Specialist at Zenoti in December 2015 to October 2016
Technical Product Specialist at ProQuest in February 2015 to December 2015
Technical Support Consultant II at ProQuest in September 2013 to August 2014
Customer Support Representative at ProQuest in September 2011 to September 2013
Hatcher Graduate Library Coordinator in Charge at University of Michigan in April 2009 to July 2011
Student Organization Resource Center Student Manager at University of Michigan in August 2008 to April 2010
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Leadership
Performance Improvement
Strategy
Needs Analysis
Knowledge Management
Customer Education
Training
Constructive Feedback
Customer Communication
Enablement
Program Management
Customer Service
Troubleshooting
Analytical Skills
Performance Management
Editing
Copy Editing
Content Management
Technical Documentation
Consulting
Data Analysis
Project Management
Business Analysis
Human Resources
Change Management
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Communication
Critical Thinking
Employee Training
Employee Engagement
Interviewing
Focus Groups
Ethics
Organizational Psychology
Hiring Practices
Survey Research
Personnel Selection
Camtasia
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Discover more about Ting InternetWhat is Kara Joseph email address?
Email Kara Joseph at [email protected]. This email is the most updated Kara Joseph email found in 2026.
What is Kara Joseph phone number?
Kara Joseph phone number is +17346607560.
How to contact Kara Joseph?
To contact Kara Joseph send an email to [email protected]. If you want to call Kara Joseph try calling on +17346607560. (updated on September 13, 2024)
What company does Kara Joseph work for?
Kara Joseph works for Ting Internet
What is Kara Joseph's role at Ting Internet?
Kara Joseph is Director of Enablement | Training, Knowledge Management, Workforce Management
What industry does Kara Joseph work in?
Kara Joseph works in the Telecommunications industry.
Kara Joseph Email Addresses
Kara Joseph Phone Numbers
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