Kandyce A
Head of Global Quality at Uber | Greater St. Louis
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Kandyce A. serves as the Head of Global Quality at Uber, where she embodies a dedicated and passionate leadership style focused on elevating the customer experience through strategic program development and implementation. In her current role, Kandyce designs and manages a comprehensive global quality support program that ensures consistency and excellence across Uber's vast network of operations. Her expertise in customer journey mapping and process improvement allows her to identify critical touchpoints where operational enhancements can significantly impact customer satisfaction.
Kandyce leads a diverse team of quality experts, leveraging her strong facilitation and coaching skills to foster a culture of continuous improvement. By utilizing analytics and stakeholder management, she drives key business decisions that align with Uber's commitment to delivering a best-in-class experience. One of her notable projects includes the integration of innovative quality assessment tools that streamline the evaluation process, enabling her team to quickly summarize findings and develop actionable plans for improvement.
Her ability to ask tough questions and challenge the status quo has been instrumental in facilitating operational improvements across various sites globally. Kandyce's strategic vision and team-building capabilities empower her to cultivate talent at all employee levels, ensuring that everyone is equipped to contribute to Uber's mission of redefining transportation. As a leader in the telecommunications industry, Kandyce A. continues to make significant strides in enhancing quality standards, ultimately driving Uber's success in a competitive landscape.
Head of Global Quality at Uber in November 2023 to Present
Senior Director Quality Strategy & Operations at Comcast in March 2022 to December 2023
Director, Customer Service Strategy & Operations at Comcast in October 2018 to March 2022
Sr Manager Quality Strategy & Operations at Comcast in January 2017 to October 2018
Senior Program Manager at Comcast in August 2014 to January 2017
Senior Program Manager at Comcast in July 2011 to August 2014
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Internal Communications
Partner Communications
Facilitation
Program Development
Critical Thinking
Strategic Partnerships
Presentations
Business Insights
Communication
Strategic Leadership
Training and Development (HR)
Corporate Strategy
Executive Visibility
Leadership Development
Project Coordination
Strategy
Organizational Change Management
Interpersonal Skills
Strategic Thinking
Machine Learning
Business Analysis
Collaborative Problem Solving
Customer Journey Mapping
Strategic Communications
Employee Engagement
Performance Management
Recognition Programs
Strategic Planning
Customer Service
Quality Assurance
Talent Management
Change Management
Leadership
Management
Training
Integration
Program Management
Vendor Management
Cross-functional Team Leadership
Process Improvement
Project Management
PMP
Call Centers
Coaching
Customer Experience
Organizational Development
Team Building
Team Leadership
Telecommunications
Business Process Improvement
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Discover more about UberWhat is Kandyce A email address?
Email Kandyce A at [email protected]. This email is the most updated Kandyce A email found in 2026.
What is Kandyce A phone number?
Kandyce A phone number is +14105133112.
How to contact Kandyce A?
To contact Kandyce A send an email to [email protected]. If you want to call Kandyce A try calling on +14105133112. (updated on October 29, 2024)
What company does Kandyce A work for?
Kandyce A works for Uber
What is Kandyce A's role at Uber?
Kandyce A is Head of Global Quality
What industry does Kandyce A work in?
Kandyce A works in the It Services And It Consulting industry.
Kandyce A Email Addresses
Kandyce A Phone Numbers
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