Kaj Cil
Hotel General Manager at Viking | Madison, Mississippi, United States
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Kaj Cil is a distinguished hospitality professional with a wealth of global management experience, currently serving as the Hotel General Manager and Corporate Director of Hotel Operations, Quality Assurance, and Support at Norwegian Cruise Line Holdings Ltd. With a robust background in the hotel, resort, casino, food and beverage, restaurant, and luxury cruise line industries, Kaj has established himself as a dynamic leader known for his energetic approach to hospitality management.
In his role as Shipboard Hotel Director, Kaj is responsible for the seamless operation of luxury cruise vessels, overseeing a diverse array of departments including Food & Beverage, Housekeeping, Guest Services, and Entertainment. His expertise extends to managing onboard revenue streams, which encompass Shore Excursions, Gift Shops, Spa services, and more. Kaj’s strategic planning and coordination skills are pivotal in ensuring that every guest experience is exceptional, transforming potential challenges into positive outcomes through his excellent guest service passion and interpersonal skills.
Kaj's commitment to quality assurance is evident in his proactive approach to operations, where he emphasizes the importance of maintaining high standards across all facets of hotel management. His extensive experience in pre-opening projects and event planning further enhances his ability to lead teams in delivering memorable experiences for guests. As a U.S. citizen originally from Finland, Kaj brings a unique international perspective to his work, fostering a culture of inclusivity and excellence within the teams he leads. His dedication to continuous improvement and operational excellence positions him as a key player in the evolving landscape of the cruise industry.
Hotel General Manager at Viking in April 2023 to Present
Hotel General Manager / Corporate Director Of Hotel Operations, Quality Assurance & Support at Norwegian Cruise Line Holdings Ltd. in August 2005 to March 2023
General Manager at Hilton Garden Inn in November 2008 to May 2009
General Manager / District Manager at Jackies International in October 2003 to August 2005
Director Of Hospitality / Hotel General Manager at Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.) in January 1998 to October 2003
Hotel Manager at Royal Caribbean International in January 1995 to December 1997
General Manager at Grand Barbados Resort in September 1992 to December 1994
Director of Hospitality (Food & Beverage + Hotel/Hskp) at Costa Cruise Lines North America in September 1991 to August 1992
Hotel Manager at Renaissance Cruises in May 1990 to September 1991
Food & Beverage Manager / Chief Steward / Hotel Manager at Poseidon Maritime Services, Inc in September 1987 to May 1990
Hotel Manager at African Safari Club A.G in January 1985 to September 1987
Chef de Rang / Captain / Maitre'd - Brasserie, Rotisserie, Banquets at IHC - Intercontinental Hotels in September 1981 to December 1984
Server at Hotel Haikko Manor in January 1980 to September 1981
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Financial Reporting
Key Performance Indicators
Operational Excellence
Effective communication
Presentation Skills
VIP Services
Global Hospitality Leadership
Guest Service Passion, second to none
Determination to succeed
Relentless for Results
Fleet Operations (from Corporate perspective as Director, Hotel Operations)
Cultural diversity, Teamwork
Diversity, Equity, Inclusion and Belonging (DEIB)
Safety of Life at Sea (SOLAS)
Public Health Rules & Regulations, Certification
Housekeeping Operations
Food & Beverage Operations
Customer Relations
Team Training & Development
Multi-unit Management (Corporate)
Sales and Marketing
Culinary Management
Team Training
Revenue Enhancement
Dry-dock & Refurbishment Projects
Fleet Operations
Food Cost Management
Inventory Management
Project Management
5-Start Service, tableside food preparation
Superb attention to details
5-Star Service in Brasserie, Rotisserie & Banquets
Shipboard Safety
Public Health / CDC & FDA Regulations
Community Engagement
Entertainment Industry
Community Relations Management
Hotel Sales & Marketing Leadership
Entertainment and Event Planning
Hotel Contract Negotiation
Hotel Opening
Menu Development
Revenue Management
Financial Accounting
Sales & Marketing Leadership
Lodging
Entertainment
Food & Beverage Management
Menu Engineering
Guest Experience
Hospitality Industry
Hotel Management
Food & Beverage
Hospitality Management
Restaurant Management
Pre-opening
Catering
Customer Service
Customer Satisfaction
Budgeting
Event Management
Fine Dining
Tourism
Culinary Skills
Team Building
Yield Management
Menu Development
Revenue Analysis
Front Office
Training
Management
Foreign Languages
Rooms Division
Banquet Operations
Operations Management
Leadership
Cruises
Hospitality
Planning Budgeting & Forecasting
P&L Management
Marketing Strategy
Property Management Systems
Sales
Event Planning
Opening Hotels
Hotel Booking
Hazard Analysis and Critical Control Points (HACCP)
Microsoft Office
Fidelio
OnQ
Excellent Guest Service Passion
Casino Hospitality General Management
Global Hospitality Management
Multi Lingual Leader
Hiring
Strong Leadership
Interpersonal Skills
Collaborative Problem Solving
Turning Negative Experiences into Positives
Coaching, Training- and Development
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What is Kaj Cil email address?
Email Kaj Cil at [email protected]. This email is the most updated Kaj Cil email found in 2026.
What is Kaj Cil phone number?
Kaj Cil phone number is +18082255440 and +13056226846.
How to contact Kaj Cil?
To contact Kaj Cil send an email to [email protected]. If you want to call Kaj Cil try calling on +18082255440 and +13056226846. (updated on November 05, 2024)
What company does Kaj Cil work for?
Kaj Cil works for Viking
What is Kaj Cil's role at Viking?
Kaj Cil is Hotel General Manager
What industry does Kaj Cil work in?
Kaj Cil works in the Travel Arrangements industry.
Kaj Cil Email Addresses
Kaj Cil Phone Numbers
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