I am a creative and proactive IT product manager and leader with 11 years of experience in designing, implementing and supporting innovative and integrated solutions. I am adept at assessing client needs, improving existing business technology, and developing new and more effective solutions. I consistently achieve exceptional results through deep software development knowledge and development of customer-focused tools. My strong leadership skills allow me to effectively lead onshore and offshore teams to deliver state-of-the-art solutions that serve as best practices across the industry. I enjoy building and developing high performance teams, who consistently meet aggressive deadlines. At Greenway Health, my teams designed and implemented a complex EHR system for Walgreens, which provide a single view to patient information and allow for integrated clinical services. I successfully facilitate the completion of complex projects, ensuring full adoption and engagement by stakeholders. The projects that I have designed and executed allow the management of confidential patient data, reduce required resources, and provided more reliable technical services. In recognition of my professional results and leadership, I have received multiple promotions and taken on increasingly more challenging roles. My interpersonal communication skills allow me to easily develop rapport with team members, customers, and other functions. Whether I’m training customers, developing best in KLAS functionality, or directly contributing to business objectives, I strive to exceed expectations.

Director, Product Ownership and Design @ From October 2015 to Present (3 months) MANAGER - PRODUCT DEVELOPMENT @ Managing the development, implementation, and maintenance of innovative software solutions for a leading company providing electronic health records and medical billing products to high profile clients. Leading the creation and launch of an electronic health system called HealthCloud EHR across Walgreens’ 8,200 locations, the largest and first of its kind in the US. Designed and implemented the Point of Care capability for Walgreens’ immunization and health testing business lines. Created a proof of concept for the patient consults and health care clinic business lines as well as Boots Pharmacy and Health lines. Led a process improvement and centralization initiatives across 3 business lines, resulting in a 7 week reduction in the software development life cycle. Delivered integrated clinical services within tight timelines, according to budgets, and in alignment with customer requirements. Building a high performance team and driving performance of on and offshore teams through targeted incentive plans and empowerment. Identified and implemented improvements to team processes for multiple application platforms, which increased productivity significantly over 3 months. From 2011 to October 2015 (4 years) SENIOR SOFTWARE BUSINESS ANALYST @ Managed the completed full systems development life cycle for the company’s EHR product. Researched and interpreted federal and industry EHR requirements in order to design high performing functional software that was compliant and user friendly. Successfully completed the transfer of organizational knowledge and the integration between key functions, and ensured solutions met the requirements for Meaningful Use Stage 1 and the first round of EHR certification through the Certification Commission for Health IT (CCHIT). From 2006 to 2011 (5 years) SENIOR IMPLEMENTATION PROJECT MANAGER @ Earned a promotion for successfully deploying the practice and clinical aspects of the company EHR and initiated the role of Senior Implementation Project Manager. Coached and mentored junior Implementation Specialists to increase their knowledge and ability to deliver creative solutions. Successfully implemented and handed off the EHR solution to customer support, resulting in conversion of 25% of sites to Platinum Customers who serve as reference sites for sales. From 2006 to 2006 (less than a year) IMPLEMENTATION PROJECT MANAGER @ Built and maintained strong working relationships with customers in order to fully understand expectations for functionality and provide comprehensive support once the sale was completed. Delivered new customer training, and completed a smooth hand off to the customer support team. From 2005 to 2005 (less than a year) Implementation Specialist @ Quickly gained an understanding of EHR functionality and cutting edge healthcare technologies. Completed onsite implementations, provided comprehensive customer training, and led the implementation of the company’s EHR software solution while maintaining an 80% utilization rate. From 2004 to 2005 (1 year)

Masters of Business Administration @ University of West Georgia From 2015 to 2017 Master’s Degree, Computer Science, 4.0 @ University of West Georgia From 2012 to 2014 Bachelor’s Degree, Accounting, 3.3 @ University of West Georgia From 2007 to 2009 Bachelor’s Degree, Finance, 3.4 @ University of West Georgia From 2001 to 2004 Kace Kilgore is skilled in: Software Implementation, Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Software Project Management, Agile Project Management, Business Process, PMP, Management, User Acceptance Testing, Process Improvement, Business Process Design, Agile Methodologies, Healthcare Information Technology