Justin Scott
Critical Incident Team Manager at US CLOUD: Microsoft Premier/Unified Support Alternative | Pacific, Missouri, United States
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Justin Scott currently serves as the Team Manager for Triage and Senior Escalations Engineer at US CLOUD, where he plays a pivotal role in redefining technical support strategies as a Microsoft Premier/Unified Support Alternative. In this hybrid position, Justin not only leads a dedicated team of Triage Engineers but also directly engages with high-severity cases, ensuring that critical issues receive prompt and effective resolution. His extensive expertise in system and network administration allows him to oversee the design, installation, and configuration of infrastructure systems across multiple locations, ensuring optimal performance and reliability.
One of Justin's key projects involves enhancing the efficiency of the triage process, where he implements process improvements that streamline case management and elevate the overall customer experience. His leadership skills are instrumental in fostering a collaborative environment where team members are empowered to develop their technical support capabilities. With a strong focus on IT hardware support and network security, Justin is adept at troubleshooting complex issues, managing security patch updates, and maintaining the integrity of hardware and software systems.
Justin's commitment to excellence in technical analysis and support services positions US CLOUD as a formidable alternative in the competitive landscape of Microsoft support solutions. His ability to monitor system and network availability ensures that clients receive uninterrupted service, reinforcing trust and reliability. As a solutions-driven strategist, Justin Scott continues to drive innovation and operational excellence, making a significant impact on both his team and the broader organization.
Critical Incident Team Manager at US CLOUD: Microsoft Premier/Unified Support Alternative in July 2024 to Present
Team Manager - Triage / Senior Escalations Engineer at US CLOUD: Microsoft Premier/Unified Support Alternative in April 2024 to October 2024
Principal Escalations Engineer at US CLOUD: Microsoft Premier/Unified Support Alternative in April 2021 to April 2024
Premier Support Engineer at US CLOUD: Microsoft Premier/Unified Support Alternative in March 2020 to April 2024
Tier 3 Systems Engineer at CenturyLink in December 2015 to March 2020
Senior Escalations Specialist/AM Shift Manager (Virtual) at Arvixe LLC in January 2013 to December 2015
Network Helpdesk Associate at Customer Direct in August 2012 to March 2014
Network/Windows Helpdesk at Miken Technologies in January 2011 to January 2011
Backup Operations Specialist at Monsanto Company in January 2008 to January 2009
Help Desk Associate ~ Tier 1 and 2 (via TekSystems) at Boeing in January 2007 to January 2008
Geek Squad at Best Buy in January 2005 to January 2007
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Leadership
Microsoft Azure
Kubernetes
Azure DevOps Services
People Management
Unix
Help Desk Support
Java
Microsoft SQL Server
Process Improvement
Windows Server
SQL
Requirements Analysis
Active Directory
System Administration
System Architecture
System Testing
System Deployment
Software Installation
Hardware Support
Hardware Installation
IT Hardware Support
Computer Hardware Troubleshooting
Network Security
Network Troubleshooting
Technical Support
Technical Analysis
Desktop Application Support
Desktop Support Management
Desktop Deployment
System Configuration
Firewalls
Server Configuration
Data Backup Solutions
Network Backup
Performance Improvement
Computer Security
Systems Analysis
Operating Systems
Mobile Applications
Microsoft Applications
Software Updates
Security Patch Management
Remote Troubleshooting
Software Troubleshooting
Electronic Troubleshooting
Customer Support
Servers
Troubleshooting
Hardware
Networking
Microsoft Exchange
Wireless Networking
Linux
Laptops
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What is Justin Scott email address?
Email Justin Scott at [email protected]. This email is the most updated Justin Scott email found in 2026.
What is Justin Scott phone number?
Justin Scott phone number is +13143579930.
How to contact Justin Scott?
To contact Justin Scott send an email to [email protected]. If you want to call Justin Scott try calling on +13143579930. (updated on November 04, 2024)
What company does Justin Scott work for?
Justin Scott works for US CLOUD: Microsoft Premier/Unified Support Alternative
What is Justin Scott's role at US CLOUD: Microsoft Premier/Unified Support Alternative?
Justin Scott is Critical Incident Team Manager
What industry does Justin Scott work in?
Justin Scott works in the It Services And It Consulting industry.
Justin Scott Email Addresses
Justin Scott Phone Numbers
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