Justin Hatch
Customer Success Manager ll at AvidXchange, Inc. | Lehi, Utah, United States
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Justin Hatch is a dedicated Customer Success Manager II at AvidXchange, Inc., where he plays a pivotal role in ensuring the satisfaction and retention of major clients utilizing the AvidXchange For NetSuite (AFN) product. With several years of experience in customer-facing roles, Justin has honed his skills in customer retention, account management, and software troubleshooting, making him an invaluable asset to the team. His current portfolio includes a diverse book of business comprising 21 significant clients, each relying on his expertise to navigate the complexities of integrating AvidXchange’s solutions with their NetSuite systems.
In his role, Justin is responsible for not only addressing client inquiries and concerns but also proactively managing relationships to foster long-term partnerships. His previous experience as a Project Manager has equipped him with a unique perspective on the software implementation process, allowing him to effectively bridge the gap between client expectations and technical capabilities. Justin excels in case management, ensuring that each client receives tailored support that aligns with their specific needs and business objectives.
Key projects under Justin’s leadership have included optimizing client onboarding processes and enhancing user training programs, which have significantly improved client satisfaction scores. His strong teamwork skills enable him to collaborate effectively with cross-functional teams, ensuring that client feedback is integrated into product development and service enhancements. With a commitment to excellence and a passion for customer success, Justin Hatch continues to drive value for AvidXchange’s clients, helping them maximize their investment in technology and streamline their financial processes.
Customer Success Manager ll at AvidXchange, Inc. in July 2022 to October 2024
Customer Success Manager at AvidXchange, Inc. in October 2022 to September 2024
Senior Project Coordinator at AvidXchange, Inc. in January 2021 to September 2022
Project Coordinator at AvidXchange, Inc. in May 2019 to September 2022
Customer Support Engineer at LogMeIn in April 2018 to May 2019
Tier 1 Tech Support at Jive Comunicações in October 2017 to May 2019
CSR Agent at Solutionreach, Inc. in March 2014 to October 2017
Reservations Agent at Delta Air Lines in November 2012 to March 2014
Tech Support at APX Alarm Security Solutions Inc. in January 2009 to December 2010
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SMB
Accounts Payable (AP)
Financial Accounting
Account
FinTech
Microsoft Power BI
NetSuite
Business-to-Business (B2B)
Workload Prioritization
Technology Implementation
Strategic Consulting
Priority Management
Customer Engagement
Post-Sales
Presentations
Presentation Skills
Demos
Customer Success
Customer Retention
Upselling
Case Management
Business Reviews
Software as a Service (SaaS)
Customer Satisfaction
Customer Service
Microsoft Excel
Microsoft Office
Training
Inventory Management
Team Building
Team Leadership
Teamwork
Call Centers
PowerPoint
Negotiation
Outlook
Supervisory Skills
Access
Account Management
Microsoft Word
Management
Sales
Software Troubleshooting
Troubleshooting
Network Troubleshooting
Internet Troubleshooting
Microsoft Outlook
Time Management
Microsoft Products
Remote Troubleshooting
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Discover more about AvidXchange, Inc.What is Justin Hatch email address?
Email Justin Hatch at [email protected] and [email protected]. This email is the most updated Justin Hatch's email found in 2026.
How to contact Justin Hatch?
To contact Justin Hatch send an email to [email protected] or [email protected].
What company does Justin Hatch work for?
Justin Hatch works for AvidXchange, Inc.
What is Justin Hatch's role at AvidXchange, Inc.?
Justin Hatch is Customer Success Manager ll
What is Justin Hatch's Phone Number?
Justin Hatch's phone (801) ***-*613
What industry does Justin Hatch work in?
Justin Hatch works in the Computer Software industry.
Justin Hatch Email Addresses
Justin Hatch Phone Numbers
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