Junior Charles
Technical Support Administrator at Rimini Street | Lakeland, Florida, United States
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Junior Charles is a dedicated Technical Support Administrator at Rimini Street, bringing over eight years of hands-on experience in delivering exceptional technical support and managing IT operations. In his current role, Junior excels in triaging support cases, ensuring that each issue is promptly addressed by sourcing and assigning the appropriate engineer from the support team. His keen eye for detail allows him to monitor cases that may jeopardize Service Level Agreements (SLAs), ensuring that customer expectations are consistently met or exceeded.
A key aspect of Junior's role involves enhancing customer satisfaction through proactive engagement. By reviewing feedback and collaborating closely with the Regional Manager, he plays a vital role in increasing survey response rates, which ultimately contributes to the continuous improvement of service quality. His expertise in managing the on-call schedule using the xMatters system further underscores his commitment to maintaining operational efficiency and responsiveness.
Fluent in English, French, and Haitian Creole, Junior leverages his multilingual skills to communicate effectively with a diverse client base, ensuring that technical solutions are accessible to all users. His proficiency in project engineering, coupled with a solid foundation in computer hardware and Windows Server, positions him as a valuable resource within the organization. Junior’s ability to train and mentor team members enhances the overall skill set of the support team, fostering a collaborative environment that drives success. With a strong focus on customer-centric solutions and a passion for technology, Junior Charles continues to make significant contributions to Rimini Street’s mission of delivering unparalleled support to its clients.
Technical Support Administrator at Rimini Street in November 2021 to Present
Business Owner at Rapadis LLC in July 2022 to Present
IT Service Desk Analyst at Merge IT, LLC in April 2021 to August 2021
Engineer at WorldWide Tech Services in February 2020 to December 2020
FC Associate at Amazon in November 2019 to June 2020
Customer Service Agent at Gulfstream Park/ 801 Silks Run #1580, Hallandale Beach, FL 33009 in December 2018 to November 2019
IT-Assistant/ Helpdesk at Population Services International in December 2013 to December 2017
Computer LabTechnician/ helpdesk at INUQUA in October 2012 to November 2013
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Problem Solving
Software as a Service (SaaS)
Organization Skills
Cloud Infrastructure
Communication
Attention to Detail
Customer Satisfaction
Microsoft Products
End User Training
Bomgar
Critical Thinking
Certificate Management
Microsoft Certified Technology
Azure Key Vault
Microsoft Azure
IT Management
Service Desk
Troubleshooting
Networking
Amazon Web Services (AWS)
IT Operations
Project Engineering
Customer Support
Network Engineering
Office 365
Cloud Computing
Oral Communication
ITIL
Microsoft Word
Windows
Computer Hardware
System Administration
SQL
Microsoft Office
Microsoft Excel
PowerPoint
HTML
C++
C
Windows 7
Outlook
Access
Customer Service
Training
Network Administration
Haitian Creole
Laptops
Printer Support
Information Technology
Computer Assistance
English
Operating Systems
Preventive Maintenance
Email
Microsoft Outlook
Technical Support
Norton Internet Security
iOS
Facebook
Instagram
Social Media Marketing
LinkedIn
Small Business Marketing
Social Media
Microsoft OneDrive
Windows Server
Active Directory
Computer Networking
Operating System Administration
SABSA
Business Intelligence (BI)
Coaching
Mentoring
Talent Management
Sales
Routing
Business Strategy
IT Service Management
Project Management
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Discover more about Rimini StreetWhat is Junior Charles email address?
Email Junior Charles at [email protected]. This email is the most updated Junior Charles email found in 2026.
How to contact Junior Charles?
To contact Junior Charles send an email to [email protected]. (updated on November 04, 2024)
What company does Junior Charles work for?
Junior Charles works for Rimini Street
What is Junior Charles's role at Rimini Street?
Junior Charles is Technical Support Administrator
What is Junior Charles's Phone Number?
Junior Charles's phone (305) ***-*172
What industry does Junior Charles work in?
Junior Charles works in the Software Development industry.
Junior Charles Email Addresses
Junior Charles Phone Numbers
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