Julie Silverman
Head of Strategy & Operations at Atlassian | Charlotte Metro
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Julie Silverman is a seasoned leader in the Information Technology sector, currently serving as the Director of Service Operations at Vertikal6. With over 24 years of professional experience, including more than 12 years in management roles, Julie has honed her expertise in driving customer and business impact through effective service delivery and operational excellence. At Vertikal6, she spearheads the recurring revenue managed services business functions, overseeing critical teams such as the Service Desk, Network Operating Center (NOC), and Field Services/Dispatch.
Her role is pivotal in ensuring that clients receive top-notch support and services that enhance their operational efficiency and satisfaction. Julie is also at the forefront of Professional Services project management, where she drives successful IT business outcomes for clients and facilitates seamless onboarding for new customers. Her strategic planning and organizational effectiveness skills enable her to implement business process improvements that not only enhance service delivery but also foster a culture of continuous learning and development within her teams.
Julie’s commitment to customer satisfaction and retention is evident in her ability to lead success-driven projects that align with client needs and expectations. She is adept at coaching and developing her teams, ensuring they are equipped with the necessary skills to excel in a rapidly evolving technological landscape. With a strong foundation in Microsoft Technologies and a passion for team building, Julie Silverman continues to make a significant impact at Vertikal6, driving innovation and excellence in service operations.
Head of Strategy & Operations at Atlassian in September 2024 to Present
Director of Service Operations at Vertikal6 in April 2023 to September 2024
Strategy and Operations Lead at Google in October 2020 to March 2023
Director Business Program Manager, Enterprise Services at Microsoft in December 2018 to October 2020
Director Technical Delivery Manager, Enterprise Services at Microsoft in March 2018 to December 2018
Director Resource Management, Customer Service and Support at Microsoft in March 2017 to March 2018
Director Business Operations Management, Customer Service and Support at Microsoft in February 2016 to February 2017
Director Business Management, Customer Service and Support - Process and Quality Team at Microsoft in January 2013 to February 2016
Senior Business Program Manager, Customer Service and Support at Microsoft in August 2011 to January 2013
Group Program Manager, Customer Service and Support at Microsoft in July 2010 to August 2011
Support Integration Manager, Customer Service and Support at Microsoft in July 2008 to June 2010
Team Manager, Customer Service and Support at Microsoft in September 2003 to July 2008
Support Engineer, Customer Service and Support at Microsoft in January 2000 to September 2003
Support Engineer at STREAM INTERNATIONAL (Merged with Convergys) in October 1998 to January 2000
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Going the Extra Mile
Stakeholder Relations
Team Collaboration
Oral Communication
Multiple Disciplines
Investment Decisions
Executive Visibility
Diverse Groups
Liberal Arts
Organizational Effectiveness
Organizational Development
Compensation & Benefits
Employee Relations
HR Policies
Succession Planning
Coaching
Strategy Execution
Business Requirements
Vendor Partnerships
Resource Planning
Expense Management
Clear Vision
Project Portfolio Management
Business Relationship Management
Operational Execution
Demand Planning
Analytical Skills
Strategic Initiatives
Finance
Corporate Strategy
Operational Excellence
Business Planning
People Management
Strategic Partnerships
Quality Assurance
Manager of Managers
Google Workspace
Help Desk Support
Network Operations Center (NOC)
Standard Operating Procedure (SOP)
Director level
Service Operations
Objectives and Key Results (OKRs)
Capacity Planning
Business Analysis
Google
Microsoft Office
Strategic Planning
Team Leadership
Team Building
Contact Centers
Customer Service
Leadership
Presentations
Communication
Financial Analysis
Business Strategy
Data Analysis
Team Management
Project Management
Program Management
Business Process Improvement
Operations Management
Technical Support
Management Of International Teams
CPE
Surveying
Workforce Management
Business Operations
Management
Cross-functional Team Leadership
Capacity Management
Cloud Computing
Vendor Management
Strategic Leadership
Partner Management
Business Intelligence
IT Strategy
Microsoft Technologies
Customer Support
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Discover more about AtlassianWhat is Julie Silverman email address?
Email Julie Silverman at [email protected]. This email is the most updated Julie Silverman email found in 2026.
What is Julie Silverman phone number?
Julie Silverman phone number is +19807219032.
How to contact Julie Silverman?
To contact Julie Silverman send an email to [email protected]. If you want to call Julie Silverman try calling on +19807219032. (updated on September 13, 2024)
What company does Julie Silverman work for?
Julie Silverman works for Atlassian
What is Julie Silverman's role at Atlassian?
Julie Silverman is Head of Strategy & Operations
What industry does Julie Silverman work in?
Julie Silverman works in the It Services And It Consulting industry.
Julie Silverman Email Addresses
Julie Silverman Phone Numbers
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