Juliana Rios
Chief Information and Digital Officer at LATAM Airlines | Chile
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Juliana Rios serves as the Senior Vice President and Chief Information and Digital Officer (CIDO) at LATAM Airlines, where she plays a pivotal role in steering the airline's digital transformation initiatives. With a keen focus on enhancing customer experience and operational efficiency, Juliana leads a dynamic team of IT and digital professionals dedicated to innovating solutions that simplify the travel journey for passengers. Her strategic vision encompasses the integration of cutting-edge technology and data-driven insights to streamline operations, ensuring that LATAM Airlines not only meets but exceeds customer expectations.
Under her leadership, LATAM Airlines has embarked on several key projects aimed at revolutionizing the way customers interact with the airline. This includes the implementation of advanced customer relationship management systems and the enhancement of digital platforms that facilitate seamless booking and travel management. Juliana's expertise in change management and strategic planning has been instrumental in fostering a culture of innovation within the organization, empowering teams to challenge the status quo and embrace new methodologies.
With a strong background in business strategy and market research, Juliana effectively aligns LATAM's digital initiatives with broader business objectives, ensuring that every project contributes to the airline's overarching goals of sustainability and operational excellence. Her leadership not only drives technological advancements but also cultivates a customer-centric approach that positions LATAM Airlines as a leader in the aviation industry. Through her commitment to continuous improvement and team leadership, Juliana Rios is shaping the future of air travel, making it more accessible, efficient, and enjoyable for all.
Board Member at SITA in June 2022 to Present
Chief Information and Digital Officer at LATAM Airlines in January 2021 to Present
VP Customer and Commercial Solutions, Santiago CL at LATAM Airlines in September 2018 to December 2020
VP PSS/Host LATAM, Santiago CL at LATAM Airlines in July 2015 to September 2018
Retail Strategic Planning Director, São Paulo BR at Banco Santander in April 2013 to July 2015
Quality and Customer Experience Director, São Paulo BR at Banco Santander in March 2011 to April 2013
Marketing Superintendent, São Paulo, BR at Banco Santander in August 2008 to February 2011
VP Private Clients Global, Amsterdam NL at ABN AMRO Bank N.V. in February 2007 to June 2008
VP Antonveneta Integration, Padova IT at ABN AMRO Bank N.V. in July 2006 to January 2007
Client Segments Superintendent at Banco Real, ABN AMRO in January 2005 to June 2006
Sudameris PMO Integration Superintendent at Banco Real, ABN AMRO in August 2003 to December 2004
Planning and Control Manager at Banco Real, ABN AMRO in August 2001 to July 2003
Planning and Control Analyst at Banco Real, ABN AMRO in August 1997 to June 2001
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Change Management
Strategy
Strategic Planning
Business Strategy
Banking
Marketing
Business Intelligence
Management
Retail Banking
Customer Experience
Customer Satisfaction
Call Center Administration
Integration
Project Planning
Business Analysis
Management Consulting
Market Research
Operational Risk
Mergers & Acquisitions
CRM
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Discover more about LATAM AirlinesWhat is Juliana Rios email address?
Email Juliana Rios at [email protected]. This email is the most updated Juliana Rios's email found in 2026.
How to contact Juliana Rios?
To contact Juliana Rios send an email to [email protected].
What company does Juliana Rios work for?
Juliana Rios works for LATAM Airlines
What is Juliana Rios's role at LATAM Airlines?
Juliana Rios is Chief Information and Digital Officer
What is Juliana Rios's Phone Number?
Juliana Rios's phone (**) *** *** 360
What industry does Juliana Rios work in?
Juliana Rios works in the Banking industry.
Juliana Rios Email Addresses
Juliana Rios Phone Numbers
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