Joy Brooks
Business Analysis and Product Management Lead (Contract) at First Student | Greater Indianapolis
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Joy Brooks is a seasoned professional in the realms of product management and business analysis, currently serving as the Business Analysis and Product Management Lead (Contract) at First Student. With two decades of extensive experience, Joy has honed her expertise in leading cross-functional teams to deliver impactful results across various projects. One of her key initiatives at First Student is the order-to-cash automation project, a transformative effort designed to streamline and enhance the efficiency of billing and invoicing processes. By integrating a custom billing platform with JD Edwards (JDE), Joy is pivotal in driving the project toward its goal of achieving greater accuracy and operational efficiency.
In her role, Joy is not only focused on the technical aspects of the project but also on the critical task of data cleanup. This involves meticulously refining historical data to ensure that the new system operates on a foundation of precision, thereby minimizing errors and optimizing the overall billing process. Her proficiency in tools like Microsoft Power BI and Salesforce Sales Cloud allows her to leverage data analysis for informed decision-making, ensuring that the project aligns with broader business development goals.
Joy's leadership style emphasizes collaboration and stakeholder engagement, fostering strong relationships that are essential for the success of cross-functional initiatives. Her ability to navigate complex challenges and drive strategic product roadmaps has consistently led to revenue growth and improved operational outcomes. As she continues to lead the charge in automating billing processes at First Student, Joy remains committed to delivering innovative solutions that enhance business performance and customer satisfaction.
Business Analysis and Product Management Lead (Contract) at First Student in August 2024 to Present
Acting IIS Director of Support (Contract) at Indiana University Health in February 2024 to August 2024
Sr. Business Analyst/Program management at Medxcel in October 2023 to February 2024
Principal Product Manager at CEVA Logistics in January 2022 to January 2023
Lead Product Manager at OpenText in January 2022 to January 2022
Delivery Manager (Technical Supervisor 4) at GEICO in January 1999 to January 2022
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JD Edwards
Client Billing
Billing Process
Invoicing
Billing Services
Billing
Data Transformation Services (DTS)
Digital Transformation
Transformation
Robotic Process Automation (RPA)
Quality Assurance
Service Delivery
Project Delivery
Artificial Intelligence (AI)
Snowflake
Microsoft Power BI
Requirements Gathering
Requirements Analysis
Pricing Strategy
Billing Systems
Customer Experience
Accounting
Cross-functional Team Leadership
Pivot Tables
Technical Leadership
Information Technology
Data Analytics
Software as a Service (SaaS)
Troubleshooting
Business Development
Salesforce.com
Amazon Web Services (AWS)
Problem Solving
Scrum
Salesforce Sales Cloud
Tableau
Splunk
SQL
Microsoft Azure
Azure DevOps Services
Jira
Data Analysis
Product Lifecycle Management
Product Design
Organization Skills
Microsoft Office
Communication
Analytical Skills
Management
Insurance
Project Management
Leadership
Microsoft Excel
Customer Service
Agile Methodologies
Microsoft Project
Product Management
Technical Product Management
Product Strategy
Product Road Mapping
Product Innovation
Product Launch
Product Development
Agile Project Management
Workload Prioritization
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Discover more about First StudentWhat is Joy Brooks email address?
Email Joy Brooks at [email protected] and [email protected]. This email is the most updated Joy Brooks email found in 2026.
What is Joy Brooks phone number?
Joy Brooks phone number is +13134581206 and +13177970085.
How to contact Joy Brooks?
To contact Joy Brooks send an email to [email protected] or [email protected]. If you want to call Joy Brooks try calling on +13134581206 and +13177970085. (updated on November 04, 2024)
What is Joy Brooks net worth?
Joy Brooks has an estimated net worth of -$2,499 to $2,499
What company does Joy Brooks work for?
Joy Brooks works for First Student
What is Joy Brooks's role at First Student?
Joy Brooks is Business Analysis and Product Management Lead (Contract)
What industry does Joy Brooks work in?
Joy Brooks works in the It Services And It Consulting industry.
Joy Brooks Email Addresses
Joy Brooks Phone Numbers
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