Joshua Tooley
Senior Technical Support Engineering Manager - Directory Services - Windows Commerical Business at Microsoft | Dallas-Fort Worth Metroplex
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Joshua Tooley is a dynamic professional with over 16 years of comprehensive experience in IT management, technical support, and project management. Currently, he plays a pivotal role at Cherwell Software as a member of the Customer Advisory Board (CAB), where he leverages his extensive background to bridge the gap between customer needs and product strategy. The CAB, comprised of 20 diverse organizations that reflect Cherwell's customer base, serves as a vital forum for gathering insights and feedback that shape the company's strategic direction. Joshua’s ability to foster collaboration and facilitate open communication among board members ensures that the voices of customers are not only heard but actively integrated into Cherwell's development processes.
In his role, Joshua is instrumental in driving key projects that enhance customer experience and satisfaction. His expertise in change management and problem-solving allows him to navigate complex challenges and implement innovative solutions that align with the evolving demands of the IT landscape. His peers recognize him as a motivated self-starter with a passion for teamwork, making him an invaluable asset to both the CAB and Cherwell Software. With strong interpersonal skills and a knack for technical support, Joshua excels in creating an environment where ideas can flourish, ultimately leading to improved service delivery and customer engagement.
As a creative thinker, Joshua also embraces technology trends, including process simulation and video editing, to enhance communication and training initiatives within the organization. His commitment to continuous improvement and customer advocacy positions him as a key influencer in shaping Cherwell's future offerings, ensuring they remain relevant and effective in meeting the needs of their diverse clientele.
Senior Technical Support Engineering Manager - Directory Services - Windows Commerical Business at Microsoft in October 2024 to Present
Director of IT Support and Customer Experience at Texas Christian University in January 2018 to October 2024
Cherwell Customer Advisory Board Member at Cherwell Software - Volunteer in January 2015 to December 2020
Regional Vice President at HDI Local Chapters - Volunteer in June 2017 to June 2019
Associate Director of IT Support at Texas Christian University in January 2012 to January 2018
President - DFWHDI Chapter at HDI Local Chapters - Volunteer in June 2015 to June 2017
Vice President of Membership - DFWHDI Chapter at HDI Local Chapters - Volunteer in June 2012 to June 2015
Vice President of Web Communication - West Texas Chapter at HDI Local Chapters - Volunteer in June 2010 to June 2012
Frontline Support Manager - Team55/Helpdesk/CopyCat at Abilene Christian University in August 2005 to January 2012
Desktop Support Technician at Abilene Christian University in February 2003 to August 2005
Student Helpdesk Service Rep. & Team55 Supervisor at Abilene Christian University in August 2000 to February 2003
Apple Hardware/Software Service Tech & K-12 Sales Rep. at Schoolvision Inc. in September 1998 to May 2000
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Strategic Communications
Operational Excellence
Teamwork
User Experience (UX)
Written Communication
Leadership Development
Team Building
Problem Solving
Interpersonal Skills
Critical Thinking
Customer Relationship Management (CRM)
Change Management
Executive Leadership
Customer Satisfaction
Incident Management
IT Strategy
IT Management
Communication
Analytical Skills
Troubleshooting
Project Management
Leadership
Customer Service
Call Centers
Process Improvement
Technical Support
HTML
Cherwell Administrator
Conflict Resolution
Zeacom Administrator
Executive Support
Marketing Communications
Cherwell Developer
OS X
Marketing
Personnel Management
Graphic Design
Video Editing
Quality Management
Managerial Finance
Call Center
Software Design
Process Simulation
Training
Help Desk Support
Time Management
IT Service Management
Public Speaking
Higher Education
Management
Event Planning
Program Management
Nonprofits
Windows 7
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Discover more about MicrosoftWhat is Joshua Tooley email address?
Email Joshua Tooley at [email protected]. This email is the most updated Joshua Tooley email found in 2026.
What is Joshua Tooley phone number?
Joshua Tooley phone number is +13252012413 and +18173192517.
How to contact Joshua Tooley?
To contact Joshua Tooley send an email to [email protected]. If you want to call Joshua Tooley try calling on +13252012413 and +18173192517. (updated on September 13, 2024)
What company does Joshua Tooley work for?
Joshua Tooley works for Microsoft
What is Joshua Tooley's role at Microsoft?
Joshua Tooley is Senior Technical Support Engineering Manager - Directory Services - Windows Commerical Business
What industry does Joshua Tooley work in?
Joshua Tooley works in the Higher Education industry.
Joshua Tooley Email Addresses
Joshua Tooley Phone Numbers
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