Joshua Mccabe
Senior Director - Call Center at DIRECTV | Fort Lauderdale, Florida, United States
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Joshua McCabe is a dynamic cultural innovator and strategic operations leader currently serving as the Senior Director of a 700-employee contact center at DIRECTV. With over 14 years of diverse industry experience, Joshua has honed his expertise in high-volume sales acquisition and retention environments across various sectors, including telecommunications, retail, insurance, manufacturing, and food service. His role at DIRECTV is pivotal, as he oversees both virtual and brick-and-mortar teams dedicated to multi-product retention services for high-margin customers, which are essential to the company's core business operations.
In 2021, Joshua achieved a remarkable 62% reduction in employee attrition, a testament to his commitment to fostering a positive workplace culture and enhancing employee engagement. This accomplishment not only improved team morale but also significantly reduced recruitment and training costs, ultimately contributing to the center's overall efficiency and performance. His strategic direction focuses on optimizing customer and employee experiences while maintaining strict budgetary controls, ensuring that the contact center operates at peak performance.
Joshua's skill set is extensive, encompassing team leadership, business analysis, and data-driven decision-making. His proficiency in statistical data analysis and CRM systems allows him to leverage insights that drive operational improvements and enhance customer satisfaction. As a leader, he is dedicated to leadership development, ensuring that his teams are equipped with the necessary tools and training to excel in a competitive landscape. By blending innovative strategies with a deep understanding of contact center dynamics, Joshua McCabe continues to make a significant impact at DIRECTV, positioning the organization for sustained growth and success in the telecommunications industry.
Senior Director - Call Center at DIRECTV in January 2022 to Present
Director - Call Center at DIRECTV in August 2021 to January 2022
Director - Call Center at AT&T in June 2021 to August 2021
President at Fountain Cove Home Owner’s Association in June 2018 to July 2021
Sr. Sales Operations Manager at AT&T in March 2018 to June 2021
Area Manager of Customer Service at AT&T in July 2017 to March 2018
Manager of Customer Service at AT&T in December 2016 to March 2018
Team Leader at DIRECTV in June 2015 to December 2016
International Business Consultant at E&H Manufacturing in January 2016 to May 2016
Team Leader - Upgrade at DIRECTV in May 2015 to June 2015
Special Project Team Leader at DIRECTV in April 2015 to May 2015
Customer Service Representative II at DIRECTV in August 2014 to April 2015
Economic Consultant at Cabell County Commission in August 2014 to December 2014
Customer Service Representative I at DIRECTV in July 2012 to August 2014
Financial Services Representative - Intern at Northwestern Mutual in July 2012 to August 2014
Team Sports Sales at DICK'S Sporting Goods in November 2011 to June 2012
Guest Service Attendant Supervisor at Target in August 2010 to November 2011
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Team Leadership
Strategic Leadership
Call Centers
Business Analysis
Process Improvement
Data Analysis
Project Management
Customer Satisfaction
Statistical Data Analysis
Financial Analysis
Managerial Finance
Corporate Finance
Telecommunications
Retail Sales
Business Planning
CRM
International Sales
Import/Export Operations
International Business
Microsoft Excel
Microsoft Office
Microsoft Word
PowerPoint
VBA
Customer Service
Team Building
Conflict Resolution
Leadership Development
Public Speaking
Cross-functional Team Leadership
Employee Training
Energetic Leader
Sales Management Coaching
Issue Identification
Inspiring Leadership
Regression Analysis
Transformational Leadership
Scheduling Management
Business Economics
Financial Economics
Business Continuity Planning
Contact Centers
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Discover more about DIRECTVWhat is Joshua Mccabe email address?
Email Joshua Mccabe at [email protected] and [email protected]. This email is the most updated Joshua Mccabe email found in 2026.
What is Joshua Mccabe phone number?
Joshua Mccabe phone number is +13048405027 and +13049424760.
How to contact Joshua Mccabe?
To contact Joshua Mccabe send an email to [email protected] or [email protected]. If you want to call Joshua Mccabe try calling on +13048405027 and +13049424760. (updated on October 30, 2024)
What company does Joshua Mccabe work for?
Joshua Mccabe works for DIRECTV
What is Joshua Mccabe's role at DIRECTV?
Joshua Mccabe is Senior Director - Call Center
What industry does Joshua Mccabe work in?
Joshua Mccabe works in the Entertainment Providers industry.
Joshua Mccabe Email Addresses
Joshua Mccabe Phone Numbers
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