Joshua Chaney
Patient Liaison Director at Upstream Rehabilitation | Dayton, Ohio, United States
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As the Patient Liaison Director at Upstream Rehabilitation, Joshua Chaney plays a pivotal role in transforming the patient experience within the physical rehabilitation industry. With a focus on building robust systems that enhance relationships and streamline operations, Joshua leads a centralized scheduling team of over 150 patient liaison specialists. This team is instrumental in supporting a vast network of 1,200 physical rehabilitation clinics across the nation, ensuring that patients receive timely and effective care.
Joshua's expertise in business process improvement and workforce management allows him to implement innovative staffing models that optimize service delivery while maintaining high standards of quality assurance. By leveraging his skills in financial literacy and strategic planning, he ensures that the scheduling operations align with the organization's broader goals of inspiring and empowering the lives they touch. His commitment to adaptability and creativity fosters an environment where team members can thrive, ultimately leading to improved patient outcomes and satisfaction.
In addition to overseeing the scheduling team, Joshua is deeply invested in developing service-level agreements (SLAs) that set clear expectations for performance and accountability. He utilizes interactive voice response (IVR) technology to enhance communication and streamline patient interactions, further solidifying Upstream Rehabilitation's commitment to a purpose-driven approach. Through his leadership, Joshua Chaney not only enhances operational efficiency but also champions a culture that prioritizes putting people first, making a lasting impact on the communities served by Upstream Rehabilitation.
Patient Liaison Director at Upstream Rehabilitation in May 2023 to Present
Director of Learning Development and Performance Analytics at Lendly, LLC in January 2023 to May 2023
Manager, Customer Success at Lendly, LLC in May 2019 to January 2023
Sr. Call Center Manager at InfoCision Management Corporation in October 2011 to May 2019
Call Center Supervisor at InfoCision Management Corporation in November 2009 to October 2011
Program Supervisor at InfoCision Management Corporation in October 2007 to November 2009
Sales Agent at United American Insurance Company in July 2006 to June 2007
Laborer at Nationwide Moving and Storage in May 2001 to August 2005
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Cross-team Collaboration
Sales Management
Global Customer Service
Budget Management
KPI Reporting
KPI Dashboards
KPI Implementation
Performance Management
Sales Operations
Project Management
Technical Data Analysis
Leadership Development
Team Performance
Strategy Implementation
Strategic Development
Team Management
Business Growth
Client Relations
Team Culture
Interpersonal Skills
Campaigns
Organization Skills
Customer Success
Vendor Management
Employee Engagement
Vendor Relations
Microsoft Office
Key Metrics
Sustainable Growth
Customer Interaction
Skill Development
Information Systems
Communication Training
Relationship Building
Onboarding
Software Implementation
Underwriting
Strategic Thinking
Service Center
Strategic Leadership
Electronic Medical Record (EMR)
Financial Literacy
Business Process Improvement
Presentations
Operations
Staffing Models
Service-Level Agreements (SLA)
Interactive Voice Response (IVR)
Quality Assurance
Workforce Management
Strategic Planning
Operational Excellence
Objectives and Key Results (OKRs)
Key Performance Indicators
Establishing Priorities
Human Nature
Staffing Plans
Proactive Leadership
Healthcare Leadership
Defining Requirements
Easily Adaptable
Contact Center Operations
Customer Support
Training and Development (HR)
Customer Service Management
Teamwork
Soft Skills
People Development
Culture Change
Management
Sales
Leadership
Contact Centers
Team Building
Customer Retention
People Management
Customer Service
Customer Relationship Management (CRM)
Team Leadership
Employee Training
Direct Sales
Operational Planning
Communication
Customer Satisfaction
Customer Experience
Change Management
Problem Solving
Critical Thinking
Decision-Making
Time Management
Sales Process
Team Motivation
Motivational Speaking
Statistics
Analytical Skills
Data Analysis
Business Development
Operations Management
Coaching
Interviewing
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Discover more about Upstream RehabilitationWhat is Joshua Chaney email address?
Email Joshua Chaney at [email protected]. This email is the most updated Joshua Chaney email found in 2026.
How to contact Joshua Chaney?
To contact Joshua Chaney send an email to [email protected].
What company does Joshua Chaney work for?
Joshua Chaney works for Upstream Rehabilitation
What is Joshua Chaney's role at Upstream Rehabilitation?
Joshua Chaney is Patient Liaison Director
What is Joshua Chaney's Phone Number?
Joshua Chaney's phone (216) ***-*118
What industry does Joshua Chaney work in?
Joshua Chaney works in the Wellness And Fitness Services industry.
Joshua Chaney Email Addresses
Joshua Chaney Phone Numbers
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