Joseph Riley
Director Research - IT/IS Infrastructure & Operations - Workshops at Info-Tech Research Group | Greater Seattle Area
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Joseph Riley serves as the Director of Research for IT/IS Infrastructure & Operations at Info-Tech Research Group, where he leverages his extensive global experience in the high-tech industry to drive impactful change within organizations. In this pivotal role, Joseph is responsible for leading a diverse range of research initiatives, diagnostics, and workshops designed to systematically enhance the performance of IT departments. His expertise in business strategy and process improvement allows him to identify inefficiencies and implement tailored solutions that align with organizational goals.
Joseph's leadership is characterized by a strong focus on service delivery and customer experience management, ensuring that IT operations not only meet but exceed service-level agreements (SLAs). He excels in program management and crisis management, guiding teams through challenging situations while fostering a culture of resilience and innovation. His ability to build and lead high-performing teams is complemented by his commitment to organizational leadership, making him a true asset in any setting.
Key projects under Joseph's direction include the development of comprehensive workshops that empower IT leaders to adopt best practices in service delivery and operational efficiency. These workshops not only provide actionable insights but also facilitate collaborative learning environments where participants can share experiences and strategies. Joseph's unique blend of soft and hard skills positions him as a versatile leader capable of navigating the complexities of IT infrastructure and operations, ultimately driving sustainable growth and success for his clients.
Director Research - IT/IS Infrastructure & Operations - Workshops at Info-Tech Research Group in July 2018 to Present
Regional IT/IS End-User Experience Manager at Hewlett Packard Enterprise in June 2012 to December 2016
Site Group IT/IS End-User Experience Manager at HP in May 2009 to June 2012
Regional IT/IS Infrastructure Manager at Electronic Data Systems in November 2005 to May 2009
IT Systems Engineer, Logistician and Special Projects Manager at Electronic Data Systems in December 2002 to November 2005
Military Officer - Industrial Operations, Logistics and Quality Management Officer at United States Air Force in May 1990 to August 2002
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Project Management
Operations Management
Business Analysis
Business Strategy
Account Management
Business Process Improvement
Business Development
Change Management
Cloud Computing
Crisis Management
Customer Relationship Management (CRM)
Customer Satisfaction
Data Analysis
Finance
Information Technology
Infrastructure
ITIL
IT Outsourcing
Key Performance Indicators
Manufacturing
Mergers & Acquisitions
Program Management
Quality Management
Requirements Analysis
Research
Service Delivery
Service-Level Agreements (SLA)
Six Sigma
Strategic Planning
Strategy
Supply Chain Management
Vendor Management
Integration
Microsoft Office
Cross-functional Team Leadership
Customer Service
Innovation Management
Leadership
Management
Organizational Development
Organizational Leadership
Public Speaking
Team Building
Team Leadership
Team Management
Teamwork
Training
Customer Experience Management
Data Analytics
Agile Project Management
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Discover more about Info-Tech Research GroupWhat is Joseph Riley email address?
Email Joseph Riley at [email protected]. This email is the most updated Joseph Riley email found in 2026.
How to contact Joseph Riley?
To contact Joseph Riley send an email to [email protected].
What company does Joseph Riley work for?
Joseph Riley works for Info-Tech Research Group
What is Joseph Riley's role at Info-Tech Research Group?
Joseph Riley is Director Research - IT/IS Infrastructure & Operations - Workshops
What is Joseph Riley's Phone Number?
Joseph Riley's phone (**) *** *** 115
What industry does Joseph Riley work in?
Joseph Riley works in the It Services And It Consulting industry.
Joseph Riley Email Addresses
Joseph Riley Phone Numbers
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