Jose Roy
Vice President - AI Transformation, Contact Center at Foundever | North Hampton, New Hampshire, United States
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As the Vice President of AI Transformation at Foundever, Jose Roy is at the forefront of revolutionizing the contact center landscape through innovative technology solutions. With a robust background in sales and technical expertise, he partners with enterprises globally to harness the power of artificial intelligence and generative AI tools, enabling them to achieve substantial business outcomes. His role involves guiding business, operations, and technical leaders in the contact center space to implement agile automated and agent services that enhance customer experiences.
Jose's strategic vision focuses on aligning technology initiatives with desired business outcomes, helping organizations drive growth and strengthen their competitive positioning. He emphasizes a customer-obsessed approach, fostering value-based relationships that not only meet but exceed client expectations. His proven ability to build and lead global sales teams has been instrumental in expanding Foundever's market presence, particularly in the realms of SaaS and VoIP solutions.
Currently, Jose is spearheading key projects that leverage AI to streamline operations, improve service delivery, and optimize customer interactions. By integrating platforms like Salesforce.com into contact center operations, he empowers teams to utilize data-driven insights for better decision-making and enhanced performance. His expertise in business development and leadership ensures that Foundever remains at the cutting edge of industry advancements, positioning the company as a leader in AI-driven transformation within the contact center sector. Through his efforts, Jose is not just transforming contact centers; he is redefining the future of customer engagement.
Vice President - AI Transformation, Contact Center at Foundever in March 2023 to Present
Vice President - CX - AI Transformation at [24]7.ai in April 2022 to February 2023
Greenfield Enterprise Account Executive at Amazon Web Services in October 2016 to March 2022
Director of Account Management at Dyn in February 2014 to February 2016
Director of Business Development - Cloud and Hosting at AppZero in January 2012 to February 2014
Director of Sales and Business Development for the Cloud Hosting and Service Provider Market at Racemi in February 2010 to January 2012
Vice President of Sales and Operations at Psytechnics Inc. in April 2007 to January 2010
Director of Sales at Concord Communications Inc. in November 1999 to March 2007
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Business Relationship Management
Deal Closure
Sales Target Management
Sales Acumen
AI
Generative AI Tools
Contact Center Strategy
Business Process Outsourcing (BPO)
Creativity and Innovation
Customer Satisfaction (CSAT)
Business Growth Strategies
Contact Centers
Customer Experience
Customer Satisfaction
Direct Sales
Account Management
Business Strategy
Cloud Computing
Virtualization
SaaS
Consultative Selling
Hardware
Hosting
Sales Management
Solution Selling
Start-ups
OEM
Telecommunications
VoIP
New Business Development
Security
Salesforce.com
Channel
Team Building
Enterprise Software
Business Intelligence
Business Alliances
Strategic Alliances
Global Alliances
Unified Communications
Selling
Networking
Business Development
Disaster Recovery
Strategic Partnerships
Go-to-market Strategy
Professional Services
Management
Leadership
Pre-sales
PaaS
Managed Services
Sales Process
Sales Enablement
Software Industry
Channel Partners
Lead Generation
International Sales
Sales
Software as a Service (SaaS)
Voice over IP (VoIP)
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Discover more about FoundeverWhat is Jose Roy email address?
Email Jose Roy at [email protected] and [email protected]. This email is the most updated Jose Roy email found in 2026.
What is Jose Roy phone number?
Jose Roy phone number is +16032637809.
How to contact Jose Roy?
To contact Jose Roy send an email to [email protected] or [email protected]. If you want to call Jose Roy try calling on +16032637809.
What company does Jose Roy work for?
Jose Roy works for Foundever
What is Jose Roy's role at Foundever?
Jose Roy is Vice President - AI Transformation, Contact Center
What industry does Jose Roy work in?
Jose Roy works in the Outsourcing And Offshoring Consulting industry.
Jose Roy Email Addresses
Jose Roy Phone Numbers
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