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Jonathon Brain

Senior Account Executive

Asia Pacific Information Communications Technology Sales Specialist - Regional Networking, Data Center & Cyber Security

San Francisco Bay Area

Section title

Jonathon Brain's Email Addresses & Phone Numbers

Jonathon Brain's Work Experience

Telstra

Senior Account Executive

March 2015 to Present

Telstra

Account Executive

November 2012 to March 2015

Telstra

Account Manager

August 2010 to November 2012

Jonathon Brain's Education

Swinburne University of Technology

CERT IV Front Line Management

2009 to 2010

Fairhills High School

VCE

2006 to 2007

Jonathon Brain's Professional Skills Radar Chart

Based on our findings, Jonathon Brain is ...

Thoughtful
Individualistic
Purposeful

What's on Jonathon Brain's mind?

Based on our findings, Jonathon Brain is ...

57% Left Brained
43% Right Brained

Jonathon Brain's Estimated Salary Range

About Jonathon Brain's Current Company

Telstra

Managing a portfolio of 30 Telstra Business Mid-Market Enterprises with a value of over $8 million revenue per annum and predominantly in the Retail, Wholesale and Food Services industries. My responsibilities include providing exceptional customer service, portfolio revenue growth and business solution sales by leveraging Telstra’s broad and varying product suite from traditional Voice, Mobile and Data...

Frequently Asked Questions about Jonathon Brain

What company does Jonathon Brain work for?

Jonathon Brain works for Telstra


What is Jonathon Brain's role at Telstra?

Jonathon Brain is Senior Account Executive


What is Jonathon Brain's personal email address?

Jonathon Brain's personal email address is jo****[email protected]


What is Jonathon Brain's business email address?

Jonathon Brain's business email address is j****[email protected]


What is Jonathon Brain's Phone Number?

Jonathon Brain's phone (**) *** *** 373


What industry does Jonathon Brain work in?

Jonathon Brain works in the Information Technology and Services industry.


Who are Jonathon Brain's colleagues?

Jonathon Brain's colleagues are Kevin L, Muhamad Fatih, Jeffrey Chan, Donna Liew, Zain Safdar Ali, Tshepiso Mogotsi, Anjaneyulu Sanam, Bahman Noushabadi, Parvez Mahmood, and Allan Teleg


About Jonathon Brain

📖 Summary

As a Business Solutions Consultant, I help businesses identify their challenges, as well as helping implement and manage solutions that drive results. My customer relationship and people skills have set me apart over the course of my career. After developing my management skills with Coles, I moved on to an account management and business development role at Schepisi Communications, enhancing my sales skills and my knowledge of mobility, voice and data technologies. Most recently, I am part of a Connected Portfolio worth approximately $20 million per annum with 120 customers; predominantly in the Retail, Wholesale and Food Services industries. I am able to provide strategic technology advice to customers by working as a trusted advisor across departments, bringing together marketing, IT, operations and the C-suite. In addition to my strong customer relationship management skills, I am an experienced facilitator and presenter, able to engage a large audience just as effectively as one to one. My superior collaboration skills have seen me pick up a Telstra Business Group Managing Director Award in November 2011. Specifically, I received the Customer Connected Award for my ability to drive collaboration and innovate across my team, facilitating joint Management Council/customer forums, and dedicating the time to foster the career development of my team members. I have also successfully planned, managed and run a large fundraising event. As a big believer in giving back, I took part in Save the Children Australia’s Adventure Volunteering Group, travelling to Nepal in November 2013 to make a real difference to a remote Nepalese community. I also enjoy spending time in the bush and am an adventure sport fanatic.Senior Account Executive @ Managing a portfolio of 30 Telstra Business Mid-Market Enterprises with a value of over $8 million revenue per annum and predominantly in the Retail, Wholesale and Food Services industries. My responsibilities include providing exceptional customer service, portfolio revenue growth and business solution sales by leveraging Telstra’s broad and varying product suite from traditional Voice, Mobile and Data solutions through to complex Cloud, Collaboration and Mobility Solutions. My role includes close management and collaboration with a large internal team of specialists along with various Telstra Partners as well as Multi-National and Local Vendors including Cisco, Riverbed, Microsoft, Bluejeans and Mandoe Media to name a few. Working with such partners and vendors has enabled me to drive exceptional customer outcomes, solutions and results. Key Achievements - Exceptional Customer Satisfaction results by understanding my customer’s business requirements and assisting solve their business challenges. - Use of issue management and project management methodologies to manage Key Accounts with complex issues and challenges to effectively manage their expectations and business needs leading to retention of accounts significantly at risk as well as significant strategic account growth. From March 2015 to Present (9 months) Account Executive @ My key responsibilities in this role were very similar to my current Senior Account Executive Role however with a portfolio of 80 Telstra Business Customers (revenue of $5M pa) from various industries with moderately complex business challenges and requirements. Commencing Financial Year 14/15 there was a structure change where a connected portfolio was established. This saw me work in closely with a Senior Account Executive with a combined portfolio of 110 customers (revenue of $17.2M) where we collaborated to achieve significant sales, revenue and customer satisfaction results. During this time I also organised and facilitated a number of Technology based Customer Forum sessions for audiences from 5 to 30 executive level customers presenting how technology solutions are having a positive effect on modern business. From November 2012 to March 2015 (2 years 5 months) Account Manager @ With a portfolio of around 180 Small and Medium Enterprises (revenue of $4M a) my key responsibilities in this role included effectively managing the day to day service needs of customers as well as the retention and winback of simplex telecommunications services including Mobile, Fixed Line and Basic Network services. During this role I was also required to effectively collaborate with a number of Telstra Dealers/Partners and vendors in order to achieve outcomes for both Telstra and out customers. From August 2010 to November 2012 (2 years 4 months) Business Development Manager @ After learning the basics of telecommunications sales and service as a Customer Account Manager I was responsible for managing Schepisi Communications Small and Medium Enterprise customers. My responsibilities included managing a local area marketing campaign, working on Small Business sales leads from Telstra and managing existing Small Business customer needs. The product suite was mostly basic telecommunications services from Telstra including Mobile, Fixed Voice, Phone System (PABX) and Basic Networking. From June 2009 to August 2010 (1 year 3 months) Customer Account Manager @ Schepisi Communications, a Telstra Enterprise Partner managed large Enterprise customers in partnership with Telstra. In my role as a Customer Account Manager I worked in a team of 5, managing the day to day customer service requirements of Schepisi Communications managed customer base which included of some of Australia’s largest enterprises such as Amcor, Simplot, Wesfarmers Group, Toyota Corporation and Skilled Engineering. My duties included managing moves, adds and changes to the customers fixed and mobile services as well as billing enquiries through liaison with Telstra Dealer Care and internal systems. - Working as part of a team to achieve exceptional customer service standards leading to the ongoing retention and growth of key accounts. From April 2008 to June 2009 (1 year 3 months) CERT IV, Front Line Management @ Swinburne University of Technology From 2009 to 2010 VCE @ Fairhills High School From 2006 to 2007 Jonathon Brain is skilled in: Telecommunications Sales, Cloud Computing, Solution Selling, Account Management, SaaS, Unified Communications, VoIP, Customer Relations, Mobility Solutions, Consultative Selling, Customer Experience, Customer Satisfaction, Key Account Management, Customer Focus, Contract Negotiation


Jonathon Brain’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Jonathon Brain's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 7 month(s)

Jonathon Brain's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 86% chance that Jonathon Brain is seeking for new opportunities

Jonathon Brain's Achievements

Telstra Business Group Managing Director Award

Issued by Will Irving · November 2011

100% Sales and Revenue Club

Issued by David Coventry · July 2014

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