John Russo

Q: What is John Russo email address?

Email John Russo at johrusso@cisco.com. This email is the most updated John Russo email found in 2026.

Q: How to contact John Russo?

To contact John Russo send an email to johrusso@cisco.com. If you want to call John Russo try calling on +15024197501.

Senior Director of Software Engineering - Support at Cisco | North Port-Sarasota Area

About John Russo

John Russo is a dynamic Director of Software Engineering at Cisco, where he leverages his extensive expertise in software development and Agile methodologies to spearhead innovative performance management solutions. With a robust background that spans software engineering, services marketing, and customer support, John excels at energizing cross-functional teams to deliver customer-centric projects that drive measurable results. His leadership is characterized by a keen business acumen and a strategic approach to problem-solving, enabling him to navigate complex challenges in the fast-paced tech landscape.

In his current role, John leads Agile teams through the entire software development lifecycle, from initial concept through quality assurance and release. He is instrumental in interfacing with C-level customers, sales teams, and development groups to rapidly identify and resolve software issues, ensuring that solutions are not only effective but also aligned with customer needs. His commitment to enhancing customer satisfaction is reflected in his oversight of key performance indicators (KPIs) and service level agreements (SLAs), which are critical to maintaining high standards of operational excellence.

John’s proficiency in ITIL® v3 Foundation for IT Service Management further enhances his ability to implement best practices in service delivery, while his skills in product management and customer engagement foster a culture of collaboration and innovation. As he continues to lead worldwide initiatives at Cisco, John remains focused on driving tactical operations that not only meet but exceed customer expectations, solidifying his reputation as a performance-driven leader in the tech industry.

John Russo Work