John Mclellan
Group Director Digital & Customer Experience at Whataburger | San Antonio, Texas, United States
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As the Group Director of Digital and Customer Experience at Whataburger, John McLellan plays a pivotal role in redefining the brand's digital landscape and enhancing customer engagement. With a robust background in marketing strategy development and analytics, John leads initiatives that not only drive digital revenue streams but also elevate the overall customer journey. His expertise in identifying and leveraging digital trends allows Whataburger to stay ahead of the curve, ensuring that the brand remains relevant in an increasingly competitive fast-food market.
John's current projects include the implementation of innovative digital tools and platforms aimed at enhancing customer loyalty and retention. By championing the integration of agile methodologies, he fosters a culture of continuous improvement within the organization, enabling teams to respond swiftly to market changes and customer feedback. His strategic insights guide executives and managers in making informed investment decisions that align with the company’s vision for growth.
Moreover, John is dedicated to expanding Whataburger's loyalty program, focusing on increasing membership and engagement through personalized marketing strategies. By utilizing data analytics, he identifies key customer behaviors and preferences, allowing for targeted campaigns that resonate with the brand's audience. His commitment to creating new value through digital services not only enhances customer satisfaction but also solidifies Whataburger's position as a leader in the fast-food industry. Through his leadership, John McLellan is not just shaping the future of Whataburger’s digital initiatives; he is also setting a benchmark for customer experience excellence in the sector.
Group Director Digital & Customer Experience at Whataburger in April 2023 to Present
Digital and Strategy Director at Whataburger in January 2021 to June 2023
Digital Experience and Customer Loyalty Director at Whataburger in June 2019 to January 2021
Digital Experience & Customer Care Director at Whataburger in January 2018 to June 2019
WBXE Practice Lead at Whataburger in October 2015 to January 2018
Customer Experience Strategist at Whataburger in March 2015 to October 2015
Social Media Manager at Whataburger in June 2010 to March 2015
Project Coordinator - Office of Strategic Management at Whataburger in October 2006 to June 2010
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Presentations
Key Performance Indicators
Identifying New Opportunities
Digital Trends
Marketing Budget Management
Loyalty Programs
Loyalty Marketing
Market Segmentation
Marketing Analytics
Data Analysis
Marketing Leadership
Web Analytics
Marketing Strategy Development
Investment Decisions
Communication
Analytics
Cross-Channel Marketing
Retention Strategies
Marketing Strategy
Lead Generation
Project Management Software
Digital Marketing
Customer Relations
Social Media
Planning
Strategic Planning
Marketing Research
Customer Service
Management
Social Media Marketing
Project Planning
Advertising
Outlook
Facebook
Marketing Communications
Customer Satisfaction
Leadership
Retail
Business Strategy
Corporate Communications
Cross-functional Team Leadership
Project Management
Team Leadership
Team Building
Marketing
Public Relations
Customer Relationship Management (CRM)
Digital Media
Digital Strategy
Qualitative Research
Customer Loyalty
Strategy
Digital Transformation
Digital Engagement
Agile Methodologies
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Discover more about WhataburgerWhat is John Mclellan email address?
Email John Mclellan at [email protected]. This email is the most updated John Mclellan email found in 2026.
What is John Mclellan phone number?
John Mclellan phone number is +13616588960 and +12102860782.
How to contact John Mclellan?
To contact John Mclellan send an email to [email protected]. If you want to call John Mclellan try calling on +13616588960 and +12102860782. (updated on September 13, 2024)
What company does John Mclellan work for?
John Mclellan works for Whataburger
What is John Mclellan's role at Whataburger?
John Mclellan is Group Director Digital & Customer Experience
What industry does John Mclellan work in?
John Mclellan works in the Restaurants industry.
John Mclellan Email Addresses
John Mclellan Phone Numbers
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