John Loines
Contact Center Consultant & Founder at Cloud Contact Experts, LLC | Dallas-Fort Worth Metroplex
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John Loines, as the Founder and President of Cloud Contact Experts, LLC, brings over 15 years of call center leadership and more than 13 years of specialized Workforce Management (WFM) experience to the forefront of the contact center industry. His extensive background equips him with a unique perspective on implementing transformative solutions that enhance operational efficiency in complex global contact center environments. At Cloud Contact Experts, John is dedicated to providing consulting expertise that drives best-in-class contact center and WFM processes, ensuring that organizations can navigate the intricacies of customer engagement with confidence.
John's current focus includes guiding clients through the intricacies of contact center technology design and integrations, leveraging his deep knowledge of leading systems such as NICE inContact CXone, NICE WFM Enterprise (IEX), Verint WFM/WFO (Impact 360/Blue Pumpkin), Genesys Cloud, Avaya, and Genesys. His ability to present complex information in a clear and engaging manner allows him to effectively communicate best practices to diverse audiences, from frontline staff to executive leadership.
In addition to his technical acumen, John is adept at scheduling, customer satisfaction strategies, and troubleshooting, which are critical in optimizing workforce performance and enhancing customer retention. His leadership skills foster a collaborative environment that empowers teams to excel, making him a sought-after expert in the telecommunications sector. With a commitment to continuous improvement, John Loines is not only shaping the future of contact center operations but also ensuring that organizations are well-equipped to meet the evolving demands of customer service excellence.
Contact Center Consultant & Founder at Cloud Contact Experts, LLC in August 2019 to Present
Sr. Leader – Workforce Management & Data Analytics at Walmart eCommerce in October 2018 to October 2019
Head of Workforce Management - Global Operations at MoneyGram International in April 2015 to November 2018
Manager, Workforce Management at WOW! Internet, Cable & Phone in January 2013 to April 2015
Senior Supervisor, Process / WFM at WOW! Internet, Cable & Phone in July 2011 to January 2013
Head Forecasting Analyst, Workforce Management at WOW! Internet, Cable & Phone in July 2008 to July 2011
Supervisor, Customer Care at WOW! Internet, Cable & Phone in June 2007 to July 2008
Advanced Sales and Retention Specialist at WOW! Internet, Cable & Phone in April 2006 to June 2007
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Business Process Outsourcing (BPO)
E-Commerce
Contact Center Budgeting & Planning
REST APIs
Technology Design & Planning
API Data Integrations
Systems implementations & Conversions
Advanced Analytics & Reporting
Global Contact Centers
Global Contact Center Leadership
Technology Design & Implementation
Operational Excellence
Global Operations
SQL
Technical Documentation
Analytical Skills
Project Implementation
Business Requirements
Contact Center as a Service (CCaaS)
Contact Center Forecasting
Scheduilng
Microsoft Office
Microsoft Excel
Microsoft SQL Server
Cognos
Visual Basic
Avaya Communication Manager
Avaya Aura
Avaya WFO
Verint WFO
Verint WFM
Verint Quality
Process Improvement
Project Management
Process Enhancement
Customer Service
SQL Server Management Studio
Microsoft Excel Scripting and Macros
Data Collection
Data Analysis
Workforce Planning
Workforce Management
Scheduling Optimization
Adhoc Analysis
CRM
Call Centers
SharePoint
Customer Satisfaction
VoIP
Team Leadership
Telecommunications
Telephony
Troubleshooting
Management
Vendor Management
Customer Retention
Wireless
Team Building
Leadership
Customer Experience
Contact Centers
Voice over IP (VoIP)
Business Process Improvement
Wireless Technologies
Workforce Analytics
Customer Relationship Management (CRM)
NICE WFM
inContact
NICE IEX
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Discover more about Cloud Contact Experts, LLCWhat is John Loines email address?
Email John Loines at [email protected] and [email protected]. This email is the most updated John Loines email found in 2026.
What is John Loines phone number?
John Loines phone number is +18177295239 and +18176917973.
How to contact John Loines?
To contact John Loines send an email to [email protected] or [email protected]. If you want to call John Loines try calling on +18177295239 and +18176917973.
What company does John Loines work for?
John Loines works for Cloud Contact Experts, LLC
What is John Loines's role at Cloud Contact Experts, LLC?
John Loines is Contact Center Consultant & Founder
What industry does John Loines work in?
John Loines works in the Telecommunications industry.
John Loines Email Addresses
John Loines Phone Numbers
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