John Dougherty
Vice President, Planning, Delivery & E2E Testing, Experience Technology Organization (XTO) at Comcast | Philadelphia, Pennsylvania, United States
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John Dougherty serves as Vice President of Planning, Delivery, and End-to-End (E2E) Testing within Comcast's Experience Technology Organization (XTO), where he plays a pivotal role in shaping the customer and employee experience for one of the largest telecommunications companies in the United States. With a robust portfolio managing over $500 million in annual software development expenditures, John leads diverse teams that focus on innovative program management strategies tailored to enhance the customer journey and optimize lifecycle management workflows. His leadership is instrumental in overseeing complex projects that drive significant improvements in both customer satisfaction and operational efficiency across Comcast's $45 billion residential cable business.
John's expertise lies in strategic partnerships and process improvement, enabling him to navigate the intricacies of the telecommunications landscape effectively. His entrepreneurial mindset and problem-solving acumen empower him to make informed decisions that align with Comcast's overarching business objectives. By fostering a culture of collaboration and continuous improvement, he ensures that his teams are well-equipped to tackle the challenges of an ever-evolving industry.
In addition to his project management skills, John is adept at team building and customer relationship management (CRM), which are critical in driving successful outcomes in a competitive market. His commitment to excellence and innovation not only enhances Comcast's service offerings but also positions the company as a leader in delivering exceptional customer experiences. As he continues to spearhead key initiatives within the XTO, John Dougherty remains dedicated to advancing the strategic vision of Comcast while empowering his teams to achieve their fullest potential.
Vice President, Planning, Delivery & E2E Testing, Experience Technology Organization (XTO) at Comcast in August 2020 to Present
Vice President, NextGen Systems at Comcast in March 2017 to July 2020
Vice President, Xfinity Home Operations at Comcast in November 2009 to January 2018
Vice President, High-Speed Internet Operations at Comcast in April 2007 to October 2009
Senior Director of Customer Care, Advanced Products at Comcast in July 2005 to March 2007
Director of Customer Care, Advanced Products at Comcast in April 2003 to June 2005
Call Center Director at RCN in November 2000 to March 2003
Director, Field Operations Support Center at RCN in April 1999 to October 2000
Vice President at The Illinois Coalition in July 1998 to March 1999
Project Director at The Illinois Coalition for Science & Technology in February 1995 to June 1998
Assistant Press Secretary at Office of U.S. Senator George J. Mitchell in August 1992 to January 1994
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Broadband
Product Management
Telecommunications
Vendor Management
Strategic Partnerships
Leadership
Management
Call Centers
Customer Experience
Cross-functional Team Leadership
Outsourcing
Security
Program Management
Process Improvement
Strategic Planning
Project Management
Operations Management
New Business Development
Strategy
Performance Management
Start-ups
Team Building
Business Process Improvement
Customer Relationship Management (CRM)
Voice over IP (VoIP)
Team Leadership
Business Strategy
Internet of Things (IoT)
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Discover more about ComcastWhat is John Dougherty email address?
Email John Dougherty at [email protected]. This email is the most updated John Dougherty email found in 2026.
What is John Dougherty phone number?
John Dougherty phone number is +12152864338.
How to contact John Dougherty?
To contact John Dougherty send an email to [email protected]. If you want to call John Dougherty try calling on +12152864338.
What company does John Dougherty work for?
John Dougherty works for Comcast
What is John Dougherty's role at Comcast?
John Dougherty is Vice President, Planning, Delivery & E2E Testing, Experience Technology Organization (XTO)
What industry does John Dougherty work in?
John Dougherty works in the Telecommunications industry.
John Dougherty Email Addresses
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