Joel Graves's Email Addresses & Phone Numbers

Director, Application Development, eBusiness @ Kaiser Permanente Due to organizational restructuring In December 2008 a new Vice President was appointed and the Web Development Group was disbanded and the Intranet work spun off to be a stand-alone organization. The new organization, eBusiness, was created to focus solely on kp.org and its associated web sites supporting brokers, purchasers/customers,...

Director, Application Development, eBusiness @ Kaiser Permanente Due to organizational restructuring In December 2008 a new Vice President was appointed and the Web Development Group was disbanded and the Intranet work spun off to be a stand-alone organization. The new organization, eBusiness, was created to focus solely on kp.org and its associated web sites supporting brokers, purchasers/customers, Medicare-eligible prospective members, and students. As Director for Application Development I provided overall leadership and direction to group of geographically dispersed staff who were responsible for the development, quality assurance, and program and project management for kp.org. I led the development for KP's first venture into the mobile world and in early 2012 launched the mobile optimized version of kp.org m.kp.org. From December 2008 to November 2012 (4 years) San Francisco Bay AreaDirector, Web Development Group @ Kaiser Permanente Promoted to lead the Web Development Group. The Web Development Group was responsible for enhancing and maintaining kp.org and enhancing and maintaining Kaiser's Intranet. Provided overall leadership and direction to five direct reports and a department of 150+ geographically dispersed employees and contractors. Directed development, quality assurance, program and project management, and "common services" for search and content management for all kp.org and KP's primary Intranet sites/applications. From September 2006 to December 2008 (2 years 4 months) San Francisco Bay AreaDirector, Information Technology @ campsix / iVenturi Directed all company related information technology functions for campsix, a full service business-to-business Internet incubator, and iVenturi, one of its start-up clients. Company ceased operations in February 2001. From May 2000 to February 2001 (10 months) San Francisco Bay AreaDirector, IT Operations @ IBM Global Services/Chiron Corporation Directed transition of IT operations to IBM Global Services as part of a ten year, $140 million outsourcing contract. Managed the 24x7x365 day-to-day technical support organization to maintain Chiron’s information services, including systems support for the corporate global systems. Oversaw operation of the data network infrastructure supporting the HQ campus and the global wide area network, as well as HQ campus voice systems. Managed provision of help desk services, desk-side support, and end user training, and supervised corporate IT standards and projects affecting more than 7,000 people in facilities on four continents. Managed departmental budget, staffing, strategic IT initiatives, projects creation and funding approvals, and service level objectives and agreements. From March 1997 to March 1999 (2 years 1 month) San Francisco Bay AreaExecutive Director, Digital Shared Functions, Chief Digital Office @ Kaiser Permanente As Executive Director, Digital Shared Functions within the Chief Digital Officer organization I am responsible for delivery of many strategic digital technology solutions for KP's members, customers, and brokers. I am responsible for the strategic direction and for leading the teams chartered with several aspects of the kp.org platform, Release Management, Environment & Deployment Management, and second level support for KP members using kp.org web and mobile applications. Team is approximately 150 strong throughout Northern California, Southern California, Denver, and Atlanta. In this role I am a key member of the leadership team for delivering value and digital solutions to KP's members and customers. San Francisco Bay AreaSr. Director, IT Engineering, Applications, Platform Services @ Kaiser Permanente Responsible for delivery of many strategic digital technology solutions for KP's members, customers, and workforce. This includes responsibility for the strategic direction and the teams chartered with Release Management and Environment & Deployment Management for kp.org web and mobile applications. Key member of the leadership team defining and guiding the transition of the 200+ strong development and delivery organization from an agile SDLC (Scrum) to a DevOps operating model for delivering web and mobile application solutions to KP's members and customers. Also responsible for tier 2 support of the 7M KP members using kp.org web and mobile applications. Also lead the organization responsible for certain workforce staff management and employee self-service applications used by 200,000+ KP physicians, care providers, business, and IT staff. Additional responsibilities involve being a member of a 3-member team providing 24x7x365 Business Continuity leadership to the 1,400+ strong staff of Digital Corporate Services and Solutions organization (corporate applications + kp.org web and mobile). From November 2012 to August 2017 (4 years 10 months) San Francisco Bay AreaProgram Manager, Web Development Group @ Kaiser Permanente Directed the Program and Project Management of large application development projects for kp.org:Directed the Project managers responsible for the essential programs and projects for kp.org involving applications providing clinical transactions for members; secure transactions (per Federal regulations) between the KP and its members, brokers, purchasers, and prospective members; and the portal for physicians and healthcare providers outside of Kaiser providing care for Kaiser members.Oversaw multi-million dollar budgets and diverse IT organizations as participants of the programs including Internet application development, quality assurance, and kp.org systems administration/data center operations.Develop and manage internal business partner relationships to ensure that results and levels of service meet or exceed business requirements.2003 Team Leadership Award for Project Delivery From April 2001 to September 2006 (5 years 6 months) San Francisco Bay AreaManager, Technology Risk Consulting @ Arthur Andersen LLP Technology Risk Consulting Managed consultants in advising Global 1000 companies of the business issues and risks associated with the use of information technology. Reviewed clients’ IT organizations and business processes as components of financial and business audits. • Developed and managed client relationships, determined requirements, developed and presented proposals, and closed consulting contracts in the US Western Region.• Directed teams of staff consultants and participated in the delivery of consulting engagements.• Lead instructor for Andersen’s Technology Risk Consulting training course at the global training center near Chicago, IL From March 1999 to May 2000 (1 year 3 months) San Francisco Bay Area