Jody Feist's Email

ISO 9001 Lead Auditor Certification DDI Certification (Development Dimensions International) Ohio Licensed Optician – American Board Of Opticianry First Responder – CPR, First Aid, and AED Certification Lead Volunteer Coordinator Initiate and track safety training

Quality Assurance Manager @ Oversee all aspects of the quality management system for ISO 9001: 2008 certification. Establish and maintain audit intervals for process compliance. Analyze data collection of product and process audits to direct staff in continuous improvement efforts. Research credit information to determine vendor or product issues. Communicate quality metrics and corrective action needs to operations via meetings or presentations. From December 2013 to Present (2 years 1 month) Columbus, Ohio AreaQuality Systems Supervisor @ Supervise activities pertaining to the quality management system, including process, product, and material auditing. Manage document control, records control, calibration, and all systems for ISO 9001 certification. Manage quality assurance staff for material conformance, new product validation, new equipment validation, and finished product inspections. Lead review meetings with top management to inform on the current state of the quality management system. Analyze data collection of product and process audits to direct staff in continuous improvement efforts. Manage TQM (total quality management) database for corrective action, preventive action, deviation requests, and internal audit schedules. From May 2012 to December 2013 (1 year 8 months) Senior Trainer @ Provide dedicated support to multiple departments with associate database creations for safety requirements, breakage tracking, and training assessments. Collaboration with offsite colleagues for the creation of process and training guides for new production areas. Implement trial and experimental phase of new product and equipment introduction. Data collection and recording to build comprehensive reports pertaining to process or department goals. Analysis of productivity and production reports to identify continuous improvement opportunities. Determine/Schedule training classes per department needs and goals. Conduct and lead ISO audits for process-oriented systems for thorough documented procedures and record keeping. Ensure corporate quality standards by defining finished product audit requirements. From March 2004 to May 2012 (8 years 3 months) Manager / Licensed Optician @ Managed staff of twelve to fifteen entry level and professionally experienced associates. Scheduled doctor coverage, laboratory hours, and sales staff for a one million dollar busy retail location. Audited and maintained full contact lens, eyeglass frames, and prescription lens dispensing inventory. Set standards and expectations for inspecting patient orders, coached for result-oriented sales goals. Responsible for creating team environment that was positive and capable of meeting sales goals while maintaining professional and state compliant optical standards. Analyzed and reported on financial statements for sales, insurance billing, and budget requirements. From November 1997 to March 2004 (6 years 5 months) Licensed Dispensing Optician @ Assessed patient eyeglass prescription needs, advised for best lens and frame availability along with proper fit and purpose. Analyzed patient history to determine all vision requirements for work and home needs. Performed inventory audits, medical billing, and patient adjustments/repairs. Learned different point of sale systems to travel to multiple locations, Royal Optical, JC Penney, Lazarus, and Marshall Field’s to cover vacations. From June 1993 to November 1997 (4 years 6 months)

Bachelor of Science, Business Administration @ Franklin University From 2007 to 2010 Associate Program, Business @ Columbus State Community College From 2003 to 2007 Jody Feist is skilled in: PowerPoint, Word, Excel, Microsoft Office, Process Improvement, Change Management, Six Sigma, Technical Writing, Microsoft Excel, Microsoft Word, Continuous Improvement, Management, Quality Assurance, Training, Quality System