Image of Joanna Vinall

Joanna Vinall

Management Consultant

Head of Customer Experience at City Pantry

London, Greater London, United Kingdom

Section title

Joanna Vinall's Email Addresses & Phone Numbers

Joanna Vinall's Work Experience

Accenture

Management Consultant

November 2009 to Present

Atkins

Pedestrian Movement and Modelling Consultant

September 2008 to October 2009

Teach First

Teach First Teacher

September 2006 to August 2008

Joanna Vinall's Education

University of Plymouth

BA (Hons) Geography and French

2002 to 2006

Joanna Vinall's Professional Skills Radar Chart

Based on our findings, Joanna Vinall is ...

Casual
Verbal
Challenging

What's on Joanna Vinall's mind?

Based on our findings, Joanna Vinall is ...

47% Left Brained
53% Right Brained

Joanna Vinall's Estimated Salary Range

About Joanna Vinall's Current Company

Accenture

Customer strategy consulting to media, telecommunications and retail clients with a focus on analytics, customer experience and operating model design Used speech analytics to understand why customers call Broadband help and associated NPS scores and post interaction churn behaviour to specific call types. This led to a prioritisation of existing improvement initiatives Set up a retention capability...

Frequently Asked Questions about Joanna Vinall

What company does Joanna Vinall work for?

Joanna Vinall works for Accenture


What is Joanna Vinall's role at Accenture?

Joanna Vinall is Management Consultant


What is Joanna Vinall's personal email address?

Joanna Vinall's personal email address is jo****[email protected]


What is Joanna Vinall's business email address?

Joanna Vinall's business email address is j****[email protected]


What is Joanna Vinall's Phone Number?

Joanna Vinall's phone +44 ** **** *131


What industry does Joanna Vinall work in?

Joanna Vinall works in the Management Consulting industry.


Who are Joanna Vinall's colleagues?

Joanna Vinall's colleagues are Michael Strange, Frankie Greenwell, Salim Cherkaoui, Kate Miller, Alex Nazaruk, Andy Thorne, Alastair Stuart, David Stefan, Paul Lessing, and Alex Jones


About Joanna Vinall

📖 Summary

Joanna is a Senior Manager in Accenture's Communications, Media and Technology practice and specialises in customer analytics, customer experience and operating model design. Prior to joining Accenture in November 2009, Joanna completed the Teach First leadership development scheme and worked in transport consultancyManagement Consultant @ Customer strategy consulting to media, telecommunications and retail clients with a focus on analytics, customer experience and operating model design Used speech analytics to understand why customers call Broadband help and associated NPS scores and post interaction churn behaviour to specific call types. This led to a prioritisation of existing improvement initiatives Set up a retention capability and managed B2B marketing campaigns from analytics and segmentation, through creative development to execution and reporting in a media organisation Designed the multichannel customer experience for a major telecommunications retailer and utilities client through the development of customer journeys focusing on retention and cross/up selling, prioritisation of supporting capabilities and identification of KPIs to measure, track and manage the business outcomes. The benefits cases amounted to £35m and £40m respectively Defined the customer value management operating model for the SMB segment of a leading global mobile network operator and worked with 3 markets to develop action plans for quick wins, including expected benefits. Conducted a high level cost/benefit analysis of the overall operating model changes that projected a €60m benefit across European markets Developed a multichannel campaign planning tool for a pharmaceutical client to analyse the cost of planned marketing tactics against overall budget and to report marketing spend at the segment and channel level Optimised the sales operating model and organisation design of a utilities client including incentives schemes, WFO initiatives and channel sizing with the objective of adding £4-8 million to the organisation’s EBITDA Created and implemented of a workforce management tool to ensure 3,300 sales staff in 384 stores were working in the right place and at the right time to ensure sales uplift, employee satisfaction and customer experience across a major UK mobile network’s retail estate From November 2009 to Present (6 years 2 months) Pedestrian Movement and Modelling Consultant @ Pedestrian movement and modelling consulting to public and private sector clients to improve public space and encourage mode choice change Delivered projects within time frames and budgets both as a team member and an individual Conducted statistical analysis of large data sets Built GIS databases for statistical purposes and to present data for non-technical clients Managed data collection and data entry teams Maintained client relationships Researched opportunites for business growth and completed bid documentation From September 2008 to October 2009 (1 year 2 months) Teach First Teacher @ A leadership development scheme that places exceptional graduates into challenging inner city schools to address educational disadvantage Mini-MBA from Tanaka Business School, Imperial College, following studies in Strategy, Finance and Marketing Teaching Geography and French to 408 mixed-ability pupils aged 11-16 Raising the profile of Modern Languages and Geography within the school and increasing pupil uptake at GCSE level by 75% Training department members on the use of interactive white boards and ICT based resources Contributing to Positive Behaviour Management meetings, which have had an impact on school policy and practice From September 2006 to August 2008 (2 years) Internship @ Worked individually on the Global Candidate Sourcing Project with the aim of attracting MBA graduates from Europe and Australia to London's interim management market. Presented country profiles and marketing horizon report to directors. FreshMinds now have enhanced knowledge of the markets they wish to operate in and innovative solutions to attracting candidates. From July 2007 to August 2007 (2 months) BA (Hons), Geography and French @ University of Plymouth From 2002 to 2006 Joanna Vinall is skilled in: Customer Experience Design, Sales Channel Optimisation, Marketing Campaign Planning, Workforce Optimisation, Operating Model Design, Data Analysis, Customer Retention, Customer Service, Telecommunications, Analytics, Management, Marketing, Operating Models, Strategy, CRM, Customer Experience, Segmentation, Mobile Devices


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In a nutshell

Joanna Vinall's Personality Type

Introversion (I), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 4 month(s)

Joanna Vinall's Willingness to Change Jobs

Unlikely

Likely

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