Jim Cubby
Strategic Accounts Director at Waterfield Tech | Palm City, Florida, United States
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As the Strategic Accounts Director at Waterfield Tech, Jim Cubby brings over two decades of rich experience in the contact center industry, where he has honed his expertise in optimizing customer experience (CX) assets and facilitating seamless cloud migration journeys. His role is pivotal in guiding clients through the complexities of adopting cutting-edge technologies, ensuring that they not only meet but exceed their customer satisfaction goals. Jim's consultative, platform-agnostic approach allows him to tailor solutions that align perfectly with each client's unique needs, making him a trusted advisor in the realm of CX initiatives.
At Waterfield, Jim leads a dedicated team that designs and executes customized onboarding processes for thousands of intricate CX projects annually. The company has established itself as a preferred subcontractor for major CX technology providers and value-added resellers (VARs), a testament to its reputation for delivering exceptional results. Jim's deep understanding of technology roadmapping, AWS cloud migration, and telephony integration empowers him to drive successful outcomes for clients navigating the digital transformation landscape.
His expertise in solution selling and cloud computing not only enhances the operational efficiency of contact centers but also fosters long-term relationships built on trust and mutual success. As businesses increasingly recognize the importance of a robust customer experience strategy, Jim Cubby stands at the forefront, ready to help organizations leverage innovative solutions that elevate their service delivery and operational performance. With a commitment to excellence and a passion for technology, Jim is dedicated to transforming the future of customer engagement.
Strategic Accounts Director at Waterfield Tech in May 2023 to Present
CCaaS Practice Director at NEC Corporation of America in March 2021 to April 2023
Director Of Business Development at EarthBend in February 2020 to March 2021
Strategic Account Manager at Enghouse Interactive in January 2016 to February 2020
Regional Sales Manager - South Region at Enghouse Interactive in December 2004 to February 2020
Business Development Manager at HigherGround, Inc. in March 2001 to December 2004
Sergeant at USMC in June 1989 to July 1995
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Technology Roadmapping
AWS Cloud Migration
Artificial Intelligence (AI)
CX Strategy
Conversational AI
Cloud Migration
Customer Engagement
Cloud Applications
CXM
Contact Center as a Service (CCaaS)
Vertical Market Penetration
Customer Journey Mapping
Quality Management
Business Strategy
Sales Management
Direct Sales
Forecasting
Sales Presentations
Salesforce.com
Customer Experience
Software as a Service (SaaS)
Customer Experience Management
Contact Centers
Channel Partners
Cloud Computing
Call Centers
Call Center
E-Learning
Unified Communications
Telecommunications
Telephony
Customer Relationship Management (CRM)
Business Intelligence
Business Development
Pre-sales
Solution Selling
Sales
Professional Services
Integration
Quality Control
Customer Satisfaction
Managed Services
Enterprise Software
Cisco Technologies
Video Conferencing
Avaya Technologies
Management
IVR
ACD
CTI
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Discover more about Waterfield TechWhat is Jim Cubby email address?
Email Jim Cubby at [email protected]. This email is the most updated Jim Cubby email found in 2026.
What is Jim Cubby phone number?
Jim Cubby phone number is +19492300526 and +17148528517.
How to contact Jim Cubby?
To contact Jim Cubby send an email to [email protected]. If you want to call Jim Cubby try calling on +19492300526 and +17148528517. (updated on October 24, 2024)
What company does Jim Cubby work for?
Jim Cubby works for Waterfield Tech
What is Jim Cubby's role at Waterfield Tech?
Jim Cubby is Strategic Accounts Director
What industry does Jim Cubby work in?
Jim Cubby works in the It Services And It Consulting industry.
Jim Cubby Email Addresses
Jim Cubby Phone Numbers
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