Jim Aird

Q: What is Jim Aird email address?

Email Jim Aird at jim.aird@seagate.com. This email is the most updated Jim Aird email found in 2026.

Q: How to contact Jim Aird?

To contact Jim Aird send an email to jim.aird@seagate.com. (updated on November 04, 2024)

Director of Customer Technical Support - EMEA Seagate Technology at Seagate Technology | Glasgow, Scotland, United Kingdom

About Jim Aird

Jim Aird serves as the Director of Customer Technical Support for EMEA at Seagate Technology, where he leads a diverse and dynamic pan-European team dedicated to delivering exceptional technical support across various market segments, including Tier 1 OEMs, channel partners, distribution networks, and the consumer retail sector. With a robust background in technology and customer service, Jim has cultivated a reputation for driving operational excellence and fostering cross-functional collaboration.

In his current role, Jim is responsible for overseeing the technical support strategy and execution for a vast customer base, ensuring that all support teams are equipped to handle complex inquiries and provide timely resolutions. His leadership is instrumental in implementing Six Sigma methodologies to enhance service delivery and streamline processes, ultimately improving customer satisfaction and loyalty. Jim’s expertise in failure analysis and SSD technology enables him to guide his team in troubleshooting and resolving intricate technical issues, reinforcing Seagate's commitment to quality and reliability.

Key projects under Jim's direction include the development of a comprehensive go-to-market strategy that aligns technical support with product management and marketing initiatives. This approach not only enhances the customer experience but also drives product adoption and market penetration. With a proven track record of achievement in team management and program management, Jim Aird continues to elevate the standards of customer technical support in the EMEA region, ensuring that Seagate Technology remains a leader in the storage solutions industry.

Jim Aird Work