Jessica Wheeler
Manager at Capital One | Greater Richmond Region
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Jessica Wheeler is a Principal Process Manager at Capital One, where she leverages her strategic messaging expertise to drive process improvements and enhance operational efficiency. With a keen focus on customer satisfaction, Jessica has successfully led key projects that align with the company's mission to deliver exceptional service. One of her standout achievements includes the seamless implementation of Workfront, a sophisticated workflow management system, which she designed to accommodate the needs of over 200 internal users. This initiative not only streamlined operations but also fostered a culture of collaboration and productivity across teams.
Jessica's ability to navigate complex challenges is underscored by her calm demeanor during crises, allowing her to guide her colleagues through turbulent situations and achieve optimal outcomes. Her intuitive problem-solving skills enable her to analyze intricate scenarios, identify potential obstacles, and develop practical solutions that enhance workflow efficiency. In her role, she has also updated process controls to align with current operational standards, resulting in an “Effective” rating from the Audit teams—a significant improvement from previous “Ineffective” ratings.
Her diverse skill set encompasses sales operations, vendor management, and business analysis, complemented by a strong foundation in customer relationship management (CRM) and digital marketing. Jessica's commitment to building bridges between departments and fostering effective communication has made her a pivotal figure in driving Capital One's strategic initiatives forward, ensuring that both internal teams and customers experience the benefits of well-designed processes.
Manager at Capital One in August 2024 to Present
Principal Process Manager at Capital One in May 2022 to November 2024
Principal Process Manager - Client Success at Capital One in August 2020 to May 2022
Senior Project Manager at Capital One in November 2018 to August 2020
Senior Project Manager at EAB (formerly Royall & Company) in October 2014 to November 2018
Lead Email Project Manager at EAB (formerly Royall & Company) in December 2007 to September 2014
Project Manager at The Martin Agency in September 2003 to December 2007
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Manage client expectations
Product Adoption
Sales Operations
Lean Process Improvement
Teamwork
Risk Management
Project Management
Marketing
Leadership
Business Systems Implementation
Systems Improvement
Business Process Improvement
Strategic Planning
Scheduling
Conflict Resolution
Conflict Management
Vendor Management
Communication
Training
Employee Training
Leadership Development
Team Leadership
Cross-functional Team Leadership
HTML Emails
HTML
Microsoft Office
MS Project
Email Marketing
Program Management
Workflow Management
Customer Service
Project Planning
Change Management
Social Media
Business Process
Business Analysis
Shared Decision Making
Budgeting
Direct Marketing
Social Media Marketing
Strategy
Management
Microsoft Excel
Public Speaking
Digital Marketing
Marketing Strategy
Customer Relationship Management (CRM)
Fundraising
Team Building
Adobe Premiere Pro
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Discover more about Capital OneWhat is Jessica Wheeler email address?
Email Jessica Wheeler at [email protected]. This email is the most updated Jessica Wheeler email found in 2026.
What is Jessica Wheeler phone number?
Jessica Wheeler phone number is +19512429278.
How to contact Jessica Wheeler?
To contact Jessica Wheeler send an email to [email protected]. If you want to call Jessica Wheeler try calling on +19512429278. (updated on October 29, 2024)
What company does Jessica Wheeler work for?
Jessica Wheeler works for Capital One
What is Jessica Wheeler's role at Capital One?
Jessica Wheeler is Manager
What industry does Jessica Wheeler work in?
Jessica Wheeler works in the Financial Services industry.
Jessica Wheeler Email Addresses
Jessica Wheeler Phone Numbers
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