Jessica Boyd's Email Addresses & Phone Numbers

📖 Summary

Principal Logistics Specialist @ Raytheon Indianapolis, IndianaMarketing Intern @ Cook Medical Performed marketing functions including competitor analysis, commercialization plans, and data mining for the Peripheral Intervention department. From May 2010 to July 2010 (3 months) Manager of Digital Insights & Analytics @ Wyndham Destinations • Used Google Analytics, Microsoft Power BI, SQL, and Excel to provide weekly and ad hoc reports on the performance of wyndhamvacationrentals.com and eCommerce initiatives. • Developed comprehensive eCommerce dashboard in Power BI to replace Excel version and reduce ad hoc Google Analytics requests. Worked with stakeholders to determine needs, built new SQL tables, developed prototype, and iterated with users on improvements. Dashboard is now used by over 50 users in revenue management, marketing, and operations. • Led new visualization software evaluation, purchase, and implementation project. Researched options, set up sales meetings, and determined the finalists. Worked with senior leadership to put together a test team from several departments to build proof of concept reports, evaluated software pros and cons, and put together a purchase and rollout plan after selecting Microsoft Power BI. • Served as the company-wide subject matter expert for Google Analytics and Tag Manager. Perform analysis, set up views and segments, manage users, and add newly acquired websites. Onboard and train new users and provide advanced training and support to more experienced users. From June 2016 to July 2018 (2 years 2 months) Indianapolis, Indiana AreaeCommerce Program Manager @ hhgregg • Gathered business requirements from stakeholders representing teams across the organization for new initiatives impacting eCommerce. Revised requirements as necessary during discovery, communicated changes, got necessary approvals, and provided testing support during development. • Supervised the weekly maintenance release cycle by creating JIRA tickets, discussing priorities with the various eCommerce teams, using Adobe Analytics to determine number of users impacted by issues, meeting with developers to review tasks, and testing changes during and after development. • Administered user acceptance testing for major and minor releases across the eCommerce department. Provided summaries of new initiatives to other departments and lead training on added functionality. Maintained and updated a list of testing best practices and scenarios. • Served as the project manager for internal eCommerce initiatives. Distributed requirements, worked with IT to detail development tasks and timelines, and ran weekly status meetings. From February 2015 to March 2016 (1 year 2 months) Indianapolis, IndianaSenior Data Analyst @ Angie's List • Collaborated with managers across multiple business units to determine data requirements and long-term objectives for projects, developed tables using SQL and MySQL, presented data using Tableau, and helped managers use the new data and metrics for their business objectives.• Combined order and refund data from SQL, SalesForce, and Excel into a complete data set to analyze operational efficiency and identify areas for improvement in the eCommerce refund process and sales strategy. Developed reports to show managers key performance indicators and prioritize which cases to address first to maximize retained revenue. • Created several data-based tools for the SnapFix product to identify opportunities for improvement in market penetration, provider performance, and operational efficiency. Tools allowed representatives to focus their efforts on the highest value areas in their territories and visualize their territory using mapping dashboards created in Tableau. From April 2014 to February 2015 (11 months) Indianapolis, Indiana AreaData Analyst @ Angie's List • Analyzed website usage, eCommerce activities, qualitative and quantitative feedback, and demographics of members using Excel, Tableau, SQL, Adobe Analytics, and SPSS. • Developed metrics and reporting process, including complex SQL queries, for the new SnapFix product. Presented results weekly to senior management, provided recommendations for additional data to capture, and rapidly adjusted reporting to meet changing business needs. • Transferred existing customer satisfaction reporting from SQL and Excel to Tableau, reviewed dashboards with user experience team weekly, and created new reports as needed.• Worked with designers, engineers, and managers to prepare, run, and analyze website A/B tests. From August 2011 to March 2014 (2 years 8 months) Indianapolis, Indiana AreaBankruptcy Summer Associate @ Neighborhood Christian Legal Clinic Maintained case load of 20 clients. Conducted interviews, prepared bankruptcy petitions, attended judicial proceedings, and answered questions for each client.Researched multiple bankruptcy, family law, and tax issues for senior attorneys. From June 2009 to August 2009 (3 months) Judicial Clerk @ Hamilton County Superior Court #3 Eliminated a large backlog of pending decisions within 2 months of starting; Judge had no backlog for the first time in over 10 years of service. Performed legal research, wrote orders, observed court proceedings, and assisted the bailiff.Researched 10 complex divorce and family law cases. From May 2008 to August 2008 (4 months) Noblesville, INIntern @ Bingham McHale Assisted on various profitability and finance projects for the CFO, including the creation of a quarterly profitability report and reconciling statements for a build-out project.Compiled partner candidate information and created the final document reviewed at the vote. From May 2007 to August 2007 (4 months) Legislative Intern @ Office of Senator Evan Bayh Assisted two staff members in the area of Banking, Housing, and Urban Affairs.Trained 5 new interns to give daily tours, research issues, and answer 75 constituent calls per day. From May 2006 to July 2006 (3 months) eCommerce Analyst @ hhgregg • Used Adobe Analytics to analyze website performance, gather product data, determine possible areas for A/B tests, and make recommendations for website improvements. • Worked with the web design team to implement website changes. Used usertesting.com to evaluate the customer experience on hhgregg and competitor websites and sent findings to design team. From April 2016 to June 2016 (3 months) Indianapolis, Indiana Area