Jess Moore
Client Success Strategist at HaystackID | Houston, Texas, United States
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Jess Moore is a seasoned Customer Success Manager at CloudNine, where she leverages her extensive experience in eDiscovery operations to foster robust relationships with a diverse array of stakeholders, including law firms, corporations, government entities, and service providers. In her current role, Jess expertly develops and implements comprehensive strategies that provide end-to-end support throughout the client lifecycle, ensuring that each engagement is tailored to meet the unique needs of her clients.
One of Jess's key projects involves leading a cross-functional team to enhance the onboarding experience for new clients, streamlining processes to improve efficiency and satisfaction. By conducting regular business reviews, she identifies opportunities for improvement and drives initiatives that elevate the overall customer experience. Her ability to analyze client feedback and operational metrics allows her to proactively address challenges, ensuring that clients receive timely and accurate support.
In addition to her project management skills, Jess is passionate about knowledge sharing and professional development. She designs and delivers training programs that empower her team and clients alike, enhancing their understanding of CloudNine’s products and services. This commitment to continuous improvement not only strengthens customer service skills but also fosters a culture of collaboration and excellence within her team. With her expertise in strategic communications, vendor management, and event planning, Jess is dedicated to driving success for both her clients and her organization, making her an invaluable asset to CloudNine.
Meetings Director at Women in eDiscovery - Houston Chapter in May 2023 to Present
Client Success Strategist at HaystackID in March 2025 to Present
Inside Sales Representative at HaystackID in October 2024 to March 2025
Customer Success Manager at CloudNine in September 2022 to October 2024
Partner Success Manager at CloudNine in December 2019 to September 2022
Director of Client Services at CloudNine in January 2015 to December 2019
Assistant Project Manager at CloudNine in March 2014 to January 2015
Sales Associate/IT at Knitting in the Loop in October 2010 to October 2014
Executive Administrative Assistant at CloudNine in July 2012 to March 2014
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Event Management
Meeting Planning
Corporate Social Responsibility
Executive Administrative Assistance
Bookkeeping
Account Management
Documentation
Project Delivery
Strategic Communications
Vendor Management
Production Support
Supervisory Skills
Customer Support
Collaborative Problem Solving
Business Communications
Business Relationship Management
Team Leadership
Process Improvement
Customer Relationship Management
Data Analysis
Strategic Planning
Customer Service
Microsoft Word
PowerPoint
Microsoft Excel
Microsoft Office
Research
Social Media
Document Management
Litigation Support
Contract Negotiation
Salesforce.com
Project Management
Computer Forensics
EDRMS
Document Review
Sales
Litigation
Customer Relationship Management (CRM)
Business Development
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Discover more about HaystackIDWhat is Jess Moore email address?
Email Jess Moore at [email protected]. This email is the most updated Jess Moore email found in 2026.
How to contact Jess Moore?
To contact Jess Moore send an email to [email protected].
What company does Jess Moore work for?
Jess Moore works for HaystackID
What is Jess Moore's role at HaystackID?
Jess Moore is Client Success Strategist
What is Jess Moore's Phone Number?
Jess Moore's phone (214) ***-*173
What industry does Jess Moore work in?
Jess Moore works in the Legal Services industry.
Jess Moore Email Addresses
Jess Moore Phone Numbers
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