Jerry Lawrence
Director of Customer Receivables Call Center (Department Head) at Direct General Insurance | Old Hickory, Tennessee, United States
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As the Director of Customer Receivables Call Center at Direct General Insurance, Jerry Lawrence plays a pivotal role in optimizing operational efficiency and enhancing customer satisfaction within the financial services division of a $400 million property and casualty insurance operation. With a robust background in operations management, Jerry has successfully implemented innovative process improvements that have not only cut costs but also streamlined workflows, significantly enhancing the overall customer experience. His expertise in financial reporting and analysis allows him to conduct thorough product and business mix evaluations, providing actionable insights that drive strategic planning and informed decision-making.
Jerry's leadership extends to managing a diverse team, where he oversees hiring, training, and performance evaluations to ensure a high level of service and compliance with insurance regulations. His commitment to regulatory adherence is complemented by his experience in developing and refining departmental policies and procedures, ensuring that the call center operates within the framework of industry standards while continuously seeking opportunities for improvement.
Key projects under Jerry's direction include initiatives focused on enhancing customer patronage persistency and net realization analysis, which are crucial for maintaining a healthy revenue cycle. His collaborative problem-solving approach fosters a culture of innovation and accountability, empowering his team to tackle challenges effectively. With a proven track record in vendor management and contract negotiations, Jerry ensures that partnerships align with the company’s strategic goals, further solidifying Direct General Insurance's position in the competitive insurance landscape. Through his multifaceted expertise, Jerry Lawrence exemplifies leadership that not only drives operational success but also cultivates lasting customer relationships.
Director of Customer Receivables Call Center (Department Head) at Direct General Insurance in July 2009 to Present
Sr Accounting/Project Manager at Vanderbilt University Medical Center in December 2002 to December 2008
Assurance Manager at KPMG LLP in August 1996 to December 2002
Staff Auditor at Chicago Mercantile Exchange in May 1995 to August 1996
E-4 Petty Officer (Avionic Technition) at US Navy in January 1990 to June 1994
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Process Improvement
Financial Analysis
Financial Reporting
Management
Leadership
Operations Management
Project Management
Auditing
Budgets
Accounting
Analysis
Business Process Improvement
Finance
Investments
Internal Controls
System Administration
IPO
Insurance
Vendor Management
Project Execution
Cross-functional Team Leadership
Cross-functional Coordination
Consolidated Financial Statements
Vendor Contracts
A/R Collections
Collections
Strategic Planning
Cost Reduction Implementation
Revenue Enhancement
Forecasting
Creative Problem Solving
Collaborative Problem Solving
Team Building
Compliance Management
Revenue Cycle Management
Call Center Administration
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Discover more about Direct General InsuranceWhat is Jerry Lawrence email address?
Email Jerry Lawrence at [email protected] and [email protected]. This email is the most updated Jerry Lawrence email found in 2026.
What is Jerry Lawrence phone number?
Jerry Lawrence phone number is +19013968989 and +16157263091.
How to contact Jerry Lawrence?
To contact Jerry Lawrence send an email to [email protected] or [email protected]. If you want to call Jerry Lawrence try calling on +19013968989 and +16157263091. (updated on October 30, 2024)
What company does Jerry Lawrence work for?
Jerry Lawrence works for Direct General Insurance
What is Jerry Lawrence's role at Direct General Insurance?
Jerry Lawrence is Director of Customer Receivables Call Center (Department Head)
What industry does Jerry Lawrence work in?
Jerry Lawrence works in the Insurance industry.
Jerry Lawrence Email Addresses
Jerry Lawrence Phone Numbers
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