Jeremy Spivey
Sr. Director of Customer Experiece at Learning A-Z | Irving, Texas, United States
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As the Sr. Director of Customer Experience at Learning A-Z, Jeremy Spivey leverages over 20 years of expertise in the edTech sector to drive exceptional customer satisfaction and engagement. His role encompasses leading diverse teams, including Customer Success, Customer Support, Technical Integrations, and Order Entry & Billing, ensuring a seamless experience for educators and institutions alike. Jeremy’s deep understanding of the educational landscape allows him to build strong rapport with educators, enabling him to effectively advocate for their needs and translate those insights into actionable strategies.
At Learning A-Z, Jeremy is spearheading key projects that focus on enhancing customer service operations and optimizing the use of Salesforce.com for better data management and customer interactions. His passion for quality assurance and instructional design is evident in his commitment to developing training programs that empower customer service teams to deliver top-notch support. By utilizing blended learning approaches, he ensures that his teams are well-equipped to address the unique challenges faced by educators in today’s digital learning environment.
Jeremy’s ability to uncover meaningful correlations within vast data pools enables him to identify trends and areas for improvement, ultimately enhancing the overall customer experience. His expertise in cloud computing and learning management systems further positions him as a thought leader in the edTech industry, driving innovation and fostering a culture of continuous improvement. Through his leadership, Jeremy is not only enhancing customer satisfaction but also contributing to the broader mission of Learning A-Z to empower educators and improve student outcomes.
Sr. Director of Customer Experiece at Learning A-Z in December 2023 to Present
Director of Customer Success at Learning A-Z in February 2023 to January 2024
Consultant at Freelance in August 2022 to February 2023
Vice President of Customer Success at iTutor.com Inc. in September 2021 to June 2022
Head Of Customer Service at Meritize in July 2019 to September 2021
Vice President, Customer Success at Edmentum in February 2017 to July 2019
Director, Customer Support at Edmentum in October 2012 to February 2017
Manager, Support Services at Edmentum in May 2006 to October 2012
Implementation Manager at Edmentum in November 2003 to May 2006
Field Engineer at Edmentum in July 2000 to November 2003
Field Engineer at Cox Communications in November 1996 to July 2000
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Call Centers
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Salesforce.com
Leadership
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SaaS
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Management
Software Documentation
Training
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SharePoint
Strategic Partnerships
Professional Services
Staff Development
Servers
Solution Selling
Troubleshooting
Customer Retention
Process Improvement
Hands-on Training
Coaching
Project Management
Visio
Blended Learning
Customer Experience
Vendor Management
Sales Operations
Sales Process
Webinars
Cloud Computing
Cross-functional Team Leadership
Hardware
Customer Service
Software Installation
Learning Management
Needs Analysis
Program Management
Technology Integration
Enterprise Software
Technical Training
Learning Management Systems
BBQ
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Discover more about Learning A-ZWhat is Jeremy Spivey email address?
Email Jeremy Spivey at [email protected]. This email is the most updated Jeremy Spivey email found in 2026.
What is Jeremy Spivey phone number?
Jeremy Spivey phone number is +19524511413 and +19528321771.
How to contact Jeremy Spivey?
To contact Jeremy Spivey send an email to [email protected]. If you want to call Jeremy Spivey try calling on +19524511413 and +19528321771. (updated on November 04, 2024)
What company does Jeremy Spivey work for?
Jeremy Spivey works for Learning A-Z
What is Jeremy Spivey's role at Learning A-Z?
Jeremy Spivey is Sr. Director of Customer Experiece
What industry does Jeremy Spivey work in?
Jeremy Spivey works in the E-Learning Providers industry.
Jeremy Spivey Email Addresses
Jeremy Spivey Phone Numbers
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