Jeremy Bailey
Senior Manager Global Technical Support at Ciena | Seminole, Florida, United States
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As the Director of Global Services & Support at DZS, Jeremy Bailey plays a pivotal role in shaping the customer experience through his extensive expertise in program management and technical support. With a strong focus on driving solution-oriented customer success, Jeremy leads initiatives that assess client needs, set strategic goals, and implement robust programs tailored to enhance service delivery. His commitment to continuous improvement is evident in his efforts to refine sales and sales engineering processes, ensuring they align with DZS's mission of providing high-quality network and cloud services.
Jeremy's leadership is characterized by his ability to foster multi-disciplinary collaboration, enabling teams to design and deliver customer-centric solutions that address the unique challenges faced by clients in diverse environments. By advocating for customer satisfaction and quality metrics, he has successfully strengthened relationships with key stakeholders, ensuring that their technical needs are met with precision and care. His proficiency in IT service management, disaster recovery, and high availability solutions further underscores his capability to navigate complex technical landscapes and deliver exceptional support.
In addition to his program development and evaluation skills, Jeremy has established a reputation for producing accurate and timely reporting capabilities that inform decision-making and drive accountability across the organization. His expertise in SQL and ITIL frameworks enhances his ability to implement best practices that optimize service delivery and operational efficiency. As a result, Jeremy Bailey is not only a leader at DZS but also a trusted partner for clients seeking innovative solutions in an ever-evolving technological landscape.
Senior Manager Global Technical Support at Ciena in April 2025 to Present
Director of Global Services & Support at DZS in November 2022 to March 2025
Sales Program Manager at DZS in November 2021 to November 2022
R&D Project Manager at DZS in January 2021 to November 2021
QA Validation Manager at DZS in February 2019 to January 2021
Quality Assurance Engineer/Project Manager at SMARTRG INC in June 2015 to November 2018
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Information Technology
Account Management
Software as a Service (SaaS)
Team Management
Global Delivery
Cross-Cultural Communication Skills
Team Leadership
Cross-functional Team Leadership
Product Demonstration
Project Planning
Strategic Planning
Program Management
Quality Assurance
Quality Management
Support Management
Continuous Improvement
KPI Reporting
KPI Implementation
KPI Dashboards
Key Performance Indicators
Service-Level Agreements (SLA)
Customer Service
Customer Support
Customer Success
New Program Development
Disaster Recovery
Active Directory
Windows Server
Software Documentation
Servers
Troubleshooting
VMware
Technical Support
Cisco Technologies
TCP/IP
VPN
Networking
SDLC
Security
Microsoft Exchange
IT Service Management
Citrix
Switches
System Administration
Infrastructure
Vendor Management
DNS
DHCP
Management
Computer Hardware
Software Installation
Hardware
Data Center
IIS
SQL
Help Desk Support
Process Improvement
Windows
High Availability
ITIL
Visio
LAN-WAN
IT Management
Project Management
Blackberry Enterprise Server
Lotus Notes
Integration
Storage
Leadership
Business Analysis
IT Operations
Documentation
Internet Protocol Suite (TCP/IP)
Microsoft Project
agile
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Discover more about CienaWhat is Jeremy Bailey email address?
Email Jeremy Bailey at [email protected] and [email protected]. This email is the most updated Jeremy Bailey email found in 2026.
What is Jeremy Bailey phone number?
Jeremy Bailey phone number is +16145639648 and +16143064265.
How to contact Jeremy Bailey?
To contact Jeremy Bailey send an email to [email protected] or [email protected]. If you want to call Jeremy Bailey try calling on +16145639648 and +16143064265.
What is Jeremy Bailey net worth?
Jeremy Bailey has an estimated net worth of $375,000 to $499,999
What company does Jeremy Bailey work for?
Jeremy Bailey works for Ciena
What is Jeremy Bailey's role at Ciena?
Jeremy Bailey is Senior Manager Global Technical Support
What industry does Jeremy Bailey work in?
Jeremy Bailey works in the Telecommunications industry.
Jeremy Bailey Email Addresses
Jeremy Bailey Phone Numbers
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