Jennifer Wade
Operations Manager at SAIC | Saint Inigoes, Maryland, United States
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Jennifer Wade is an accomplished Operations Manager at SAIC, bringing over six years of specialized experience with the Department of State, particularly in mobile and remote access solutions. Her career trajectory is a testament to her dedication and expertise, having advanced from a Tier 1 Service Desk Agent to a Tier 2 technician, and ultimately to her current role as the Day Shift Lead. In her capacity as Operations Manager, Jennifer oversees a dynamic team of over 60 IT Tier II technicians and tech leads, ensuring the seamless delivery of technical support to a large federal government agency.
Jennifer's leadership is characterized by her commitment to mentoring and developing her team, fostering an environment where critical thinking and teamwork thrive. She plays a pivotal role in the recruitment process, collaborating closely with recruiters and budget specialists to ensure that staffing levels meet the demands of the operation. Her ability to effectively manage scheduling across multiple shifts—Day, Swing, and Mid—ensures that her team remains responsive and agile in addressing the needs of their clients.
In addition to her operational responsibilities, Jennifer is passionate about enhancing customer satisfaction and continuously improving service delivery. Her expertise in mobile communications, including proficiency with Blackberry Enterprise Server and Xenmobile, positions her as a key player in the evolving landscape of IT support. Outside of her professional endeavors, Jennifer enjoys exploring her artistic side, which complements her analytical skills and fuels her creativity in problem-solving. As she continues to expand her skill set into concept development, Jennifer remains a vital asset to SAIC and the broader IT community.
Operations Manager at SAIC in June 2023 to Present
Deputy Operations Manager at SAIC in October 2022 to June 2023
Mobile & Remote Access Shift Lead at SAIC in February 2022 to June 2023
Mobile & Remote Access Technical Lead at SAIC in June 2020 to February 2022
Mobile & Remote Access Tier 2 Tech Support at SAIC in August 2016 to June 2020
Mobile & Remote AccessTechnical support 1 at SAIC in November 2015 to August 2016
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Operations Management
Communication
Organization Skills
Scheduling
Troubleshooting
Problem Solving
Customer Service
Mac
Mac & PC platforms
Windows
Teamwork
Team Leadership
BMC Remedy Ticketing System
Blackberry Enterprise Server
Xenmobile
Citrix
iPhone
Active Directory
Technical Support
Blackberry
Customer Satisfaction
Multitasking
Phone Etiquette
Solutions Focused
Critical Thinking
Intercultural Communication
Mobile Communications
Remote Desktop
Remote User Support
Mobile Devices
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Discover more about SAICWhat is Jennifer Wade email address?
Email Jennifer Wade at [email protected]. This email is the most updated Jennifer Wade email found in 2026.
What is Jennifer Wade phone number?
Jennifer Wade phone number is +18588264369.
How to contact Jennifer Wade?
To contact Jennifer Wade send an email to [email protected]. If you want to call Jennifer Wade try calling on +18588264369.
What company does Jennifer Wade work for?
Jennifer Wade works for SAIC
What is Jennifer Wade's role at SAIC?
Jennifer Wade is Operations Manager
What industry does Jennifer Wade work in?
Jennifer Wade works in the It Services And It Consulting industry.
Jennifer Wade Email Addresses
Jennifer Wade Phone Numbers
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