Jennifer Schlapak
Town Manager, SVP- Digital Towns at Citizens | Grafton, Massachusetts, United States
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As the Senior Vice President, Authentication & Identity Management Journey Lead at Citizens, Jennifer Schlapak is at the forefront of transforming the way retail and small business customers interact with financial services. With a robust focus on customer experience, security, and operational efficiency, Jennifer is dedicated to creating a strategic roadmap that not only enhances the authentication and identity management processes but also aligns with the evolving needs of the digital landscape. Her leadership in establishing a cross-functional team to develop a formal journey map for Authentication and Identity Management (AIM) has been pivotal in ensuring that customer satisfaction remains a top priority.
Jennifer’s expertise in payments and digital sales is complemented by her strong skills in project delivery and business analysis, enabling her to drive innovative, human-centered solutions that yield best-in-class experiences. By forming a governance board to refine current AIM policies and evaluate enterprise goals, she is ensuring that Citizens remains agile and responsive to market demands. Her ongoing curiosity and adaptability allow her to navigate complex challenges effectively, fostering a culture of collaboration across teams.
In her role, Jennifer not only champions the importance of security in financial transactions but also emphasizes the need for seamless customer journeys that enhance trust and engagement. Her commitment to outsourcing and executive management further underscores her strategic vision, positioning Citizens as a leader in the financial services industry. Through her efforts, Jennifer is not just delivering results but is also shaping the future of authentication and identity management in a way that prioritizes the customer experience above all else.
Town Manager, SVP- Digital Towns at Citizens in October 2023 to Present
Authentication & Identity Management Journey Lead, SVP at Citizens in September 2022 to October 2023
Experience Owner, SVP at Citizens in October 2020 to September 2022
Digital Innovation & Stakeholder Engagement, SVP at Citizens in February 2018 to September 2020
Digital and Data Program Manager, SVP at Citizens in June 2011 to February 2018
Fidelity.com Money Movement Channel Lead at Fidelity Investments in April 2009 to June 2011
Workplace Investing Service Strategy & Design Director at Fidelity Investments in April 2007 to April 2009
Personal goal pursuit at Fidelity Investments in March 2006 to April 2007
Channel Management & Technology Director at Fidelity Investments in June 1997 to March 2006
Contact Center - Various Roles at Fidelity Investments in October 1993 to June 1997
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Business Planning
Business Strategy
Budget Management
Communication
Internal Communications
Business Process Improvement
Operations Management
Microsoft Office
Call Center Administration
Payments
Customer Satisfaction
Customer Retention
Information Architecture
Digital Sales
Web Chat
Digital Publishing
Content Management
Cross-team Collaboration
Project Delivery
Process Improvement
Collaborative Innovation
Strategic Communications
Coaching
Change Management
Customer Journey Mapping
Digital Strategy
Risk Management
Agile Methodologies
Team Management
Virtual Assistance
Financial Services
Analytics
Relationship Management
Product Management
Vendor Management
Channel Partners
Channel
Project Management
Customer Experience Design
CRM
Strategic Planning
Cross-functional Team Leadership
PMO
Management
Customer Experience
Program Management
Business Analysis
Call Centers
Executive Management
Outsourcing
Strategy
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Discover more about CitizensWhat is Jennifer Schlapak email address?
Email Jennifer Schlapak at [email protected] and [email protected]. This email is the most updated Jennifer Schlapak email found in 2026.
What is Jennifer Schlapak phone number?
Jennifer Schlapak phone number is +17816868701 and +15088399629.
How to contact Jennifer Schlapak?
To contact Jennifer Schlapak send an email to [email protected] or [email protected]. If you want to call Jennifer Schlapak try calling on +17816868701 and +15088399629. (updated on November 04, 2024)
What is Jennifer Schlapak net worth?
Jennifer Schlapak has an estimated net worth of $750,000 to $999,999
What company does Jennifer Schlapak work for?
Jennifer Schlapak works for Citizens
What is Jennifer Schlapak's role at Citizens?
Jennifer Schlapak is Town Manager, SVP- Digital Towns
What industry does Jennifer Schlapak work in?
Jennifer Schlapak works in the Financial Services industry.
Jennifer Schlapak Email Addresses
Jennifer Schlapak Phone Numbers
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