Jennifer Phillips
Global Director, Customer Success, Managed Detection and Response | CCSM at Sophos | Broomfield, Colorado, United States
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As the Global Director of Customer Success for Managed Detection and Response (MDR) at Sophos, Jennifer Phillips plays a pivotal role in shaping the customer experience for one of the world's leading cybersecurity firms. With a mission to protect nearly 400,000 organizations across more than 150 countries, Jennifer’s expertise in customer success management is critical in ensuring that clients not only adopt but also derive maximum value from Sophos’ cutting-edge, AI-enhanced cybersecurity solutions.
In her current role, Jennifer leads strategic initiatives aimed at enhancing customer engagement and satisfaction, focusing on effective onboarding processes that empower clients to navigate the complexities of cybersecurity with confidence. Her leadership in project management is evident through her oversight of key projects that streamline service delivery and optimize customer interactions, fostering long-term relationships built on trust and reliability.
Jennifer's unique blend of skills—ranging from business development to negotiation—enables her to identify and address customer needs proactively, ensuring that Sophos remains at the forefront of cybersecurity innovation. Her commitment to leveraging data-driven insights from SophosLabs, the company’s global threat intelligence team, allows her to provide tailored solutions that address the evolving landscape of cyber threats.
With a passion for creative marketing and a track record of leading challenges that have never been attempted before, Jennifer is not just a leader but a visionary in the cybersecurity space. Her dedication to customer success and her ability to navigate complex projects make her an invaluable asset to Sophos and its mission to evolve cybersecurity for organizations worldwide.
Global Director, Customer Success, Managed Detection and Response | CCSM at Sophos in May 2021 to Present
Customer Success Senior Manager | CCSM at PSA Security Network in December 2018 to April 2021
National Deployment Program Manager at PSA Security Network in June 2014 to April 2021
Committees Manager at PSA Security Network in October 2013 to May 2014
Project & Event Manager at Boulder Blimp Company in January 2009 to January 2012
Project Manager at KIOSK Information Systems in January 2007 to January 2008
Marketing Assistant at KIOSK Information Systems in January 2007 to January 2007
Marketing Coordinator at MWH Global in January 2006 to January 2007
Marketing Research Analyst at Sommer Consulting in January 2005 to January 2006
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University of Arizona, BA, January 2001
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Customer Success
Program Management
Sales
Project Management
Marketing
Strategic Planning
Account Management
Vendor Management
Social Media Marketing
Event Planning
Event Management
Research
Database Management
Editing
Software Development
Copy Writing
Software Project Management
Project Delivery
Customer Experience
Business Development
Customer Satisfaction
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Software as a Service (SaaS)
Negotiation
Customer Service
Leadership
Team Building
Presentation Skills
Customer Engagement
Planning Budgeting & Forecasting
Marketing Research
Resource Allocation
Relationship Development
Customer Success Key Concepts
Customer Centric Thinking
Effective Onboarding
Success Plan Development
Utilizing a Consultative Approach
Principles of Execution
Managing Escalations
Customer Success Metrics
Effective Business Reviews
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Discover more about SophosWhat is Jennifer Phillips email address?
Email Jennifer Phillips at [email protected]. This email is the most updated Jennifer Phillips's email found in 2026.
How to contact Jennifer Phillips?
To contact Jennifer Phillips send an email to [email protected].
What company does Jennifer Phillips work for?
Jennifer Phillips works for Sophos
What is Jennifer Phillips's role at Sophos?
Jennifer Phillips is Global Director, Customer Success, Managed Detection and Response | CCSM
What is Jennifer Phillips's Phone Number?
Jennifer Phillips's phone (303) ***-*124
What industry does Jennifer Phillips work in?
Jennifer Phillips works in the Security & Investigations industry.
Jennifer Phillips Email Addresses
Jennifer Phillips Phone Numbers
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