Jennifer Matz
Usability Research - Manager at Travelers | Longmeadow, Massachusetts, United States
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Jennifer Matz is a seasoned User Experience professional currently serving as the Usability Research Manager at Travelers, where she leads user-centered research and design initiatives from project inception to final delivery. With a keen understanding of both user needs and business objectives, Jennifer excels at bridging the gap between customer insights and organizational goals. Her expertise in gathering and clarifying business requirements allows her to perform comprehensive gap analyses, ensuring that existing systems and processes align with the strategic vision of the company.
At Travelers, Jennifer plays a pivotal role in usability and design consulting for customer-facing web development teams. She employs design thinking methodologies to foster innovative solutions that enhance user engagement and satisfaction. Her proficiency in usability testing and user interface design ensures that products are not only functional but also intuitive and user-friendly. By leveraging her skills in software project management and the Software Development Life Cycle (SDLC), Jennifer effectively collaborates with cross-functional teams, driving projects forward within Agile frameworks like Scrum.
Key projects under her leadership have included the redesign of critical customer interaction points, where her insights have led to significant improvements in user experience metrics and overall customer satisfaction. Jennifer’s ability to synthesize user feedback into actionable design enhancements has established her as a trusted advisor within the organization. Her commitment to user-centered design principles, combined with her strategic mindset, positions her as a vital contributor to Travelers’ mission of delivering exceptional service and value to its customers.
Usability Research - Manager at Travelers in December 2011 to Present
User Experience Director at Travelers in September 2016 to Present
Experience Design Senior Director at Travelers in June 2022 to Present
Senior Business Analyst at Travelers in September 2010 to March 2012
Usability- Senior Team Leader at The MathWorks in January 2009 to January 2010
Senior Business Analyst - E-Marketing at The MathWorks in January 2007 to January 2009
Senior Business Analyst - Worldwide Sales at The MathWorks in January 1997 to January 2007
Internal Training Specialist at The MathWorks in January 1996 to January 1997
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User Experience
Design Thinking
Scaled Agile Framework
Business Analysis
Requirements Analysis
User-centered Design
Business Requirements
Usability Testing
SDLC
Software Project Management
Analytics
Scrum
Product Management
User Interface Design
Siebel
Waterfall
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Discover more about TravelersWhat is Jennifer Matz email address?
Email Jennifer Matz at [email protected] and [email protected]. This email is the most updated Jennifer Matz email found in 2026.
What is Jennifer Matz phone number?
Jennifer Matz phone number is +15083734465 and +17742929886.
How to contact Jennifer Matz?
To contact Jennifer Matz send an email to [email protected] or [email protected]. If you want to call Jennifer Matz try calling on +15083734465 and +17742929886. (updated on October 24, 2024)
What is Jennifer Matz net worth?
Jennifer Matz has an estimated net worth of $750,000 to $999,999
What company does Jennifer Matz work for?
Jennifer Matz works for Travelers
What is Jennifer Matz's role at Travelers?
Jennifer Matz is Usability Research - Manager
What industry does Jennifer Matz work in?
Jennifer Matz works in the Insurance industry.
Jennifer Matz Email Addresses
Jennifer Matz Phone Numbers
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