Jennifer Masterson
Executive Vice President - Retail Lending Solutions at PNC | Greater Cleveland
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Jennifer Masterson serves as the Executive Vice President of Retail Lending Solutions at PNC, where she leverages her extensive background in Lending Operations and Technology to drive transformative initiatives within the organization. With a strong foundation in Six Sigma methodologies, Jennifer excels in developing and executing strategies that enhance operational efficiency while maintaining a sharp focus on customer satisfaction. Her leadership of the Retail Lending Default organization encompasses a comprehensive approach to managing all aspects of default, including Collections, Loss Mitigation, Foreclosure, and Bankruptcy across diverse product lines such as Auto, Credit Card, Unsecured Loans, Home Equity, and Mortgage.
Under her guidance, the team has successfully implemented Agile methodologies and Lean principles to streamline processes and improve overall performance. Jennifer’s expertise in business analysis and process improvement allows her to identify key areas for enhancement, leading to significant reductions in turnaround times and increased recovery rates. Her commitment to cross-functional team leadership fosters collaboration across departments, ensuring that all stakeholders are aligned in achieving the organization’s goals.
Jennifer is also adept at vendor management, ensuring that partnerships are optimized to deliver maximum value to PNC’s retail lending operations. As she continues to navigate the complexities of the lending landscape, her strategic vision and data-driven approach position PNC as a leader in the industry, capable of adapting to evolving market demands while delivering exceptional service to its customers.
Executive Vice President - Retail Lending Solutions at PNC in November 2018 to Present
SVP & Director - Retail Lending Center of Excellence at PNC in September 2014 to November 2018
Director Consumer Lending Account Servicing at PNC in April 2014 to January 2017
Director & Vice President - Process Improvement & Business Engagement at PNC in August 2008 to April 2014
Business Process Analyst at National City Bank in January 2007 to August 2008
Business Analyst - National Home Equity at National City Bank in March 2006 to January 2007
Agile Development Analyst at National City Bank in January 2004 to March 2006
Information Technology Business Analyst at National City Bank in June 2003 to January 2004
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Business Analysis
Process Improvement
Six Sigma
Change Management
Agile Methodologies
Analysis
Data Analysis
Business Process
Lean Manufacturing
Team Leadership
Strategic Planning
Loans
SDLC
Business Process Improvement
Risk Management
Cross-functional Team Leadership
Vendor Management
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Discover more about PNCWhat is Jennifer Masterson email address?
Email Jennifer Masterson at [email protected]. This email is the most updated Jennifer Masterson email found in 2026.
What is Jennifer Masterson phone number?
Jennifer Masterson phone number is +14402137657 and +19177287705.
How to contact Jennifer Masterson?
To contact Jennifer Masterson send an email to [email protected]. If you want to call Jennifer Masterson try calling on +14402137657 and +19177287705. (updated on October 30, 2024)
What company does Jennifer Masterson work for?
Jennifer Masterson works for PNC
What is Jennifer Masterson's role at PNC?
Jennifer Masterson is Executive Vice President - Retail Lending Solutions
What industry does Jennifer Masterson work in?
Jennifer Masterson works in the Financial Services industry.
Jennifer Masterson Email Addresses
Jennifer Masterson Phone Numbers
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