Jennifer Maclean
Service Delivery Director at bswift | Norwood, Massachusetts, United States
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Jennifer Maclean serves as the Service Delivery Director at bswift, where she plays a pivotal role in managing company-wide programs and large-scale projects that drive significant business impact. With a robust background in Project Management methodologies, Jennifer excels as a Product Owner for a critical application utilized by client teams, ensuring that the tool meets their evolving needs. Her expertise is further underscored by her Yellow Belt Lean Six Sigma certification, which equips her with the skills to implement process improvements and enhance operational efficiency.
In her current role, Jennifer is responsible for directly managing client relationships, ensuring that service delivery is not only timely but also of the highest quality. She takes ownership of project plans and governance, meticulously overseeing stewardship for her clients. By organizing regular client meetings, she fosters open communication and ensures that customer service remains a top priority. Jennifer also manages contractual compliance and financial oversight, demonstrating her strong capabilities in budget management and risk mitigation.
Her leadership extends to hiring and equipping talented individuals, forecasting staffing needs, and managing team dynamics to optimize performance. With a keen focus on operations management and change management, Jennifer is adept at navigating the complexities of client-facing teams while serving as a vital liaison between these teams and internal support functions. Her ability to analyze requirements and implement strategic initiatives positions her as a key player in driving bswift's success and enhancing client satisfaction.
Service Delivery Director at bswift in October 2023 to Present
Senior Program Manager at LifeWorks/TELUS Health in September 2019 to October 2023
Senior Project Manager at Mercer in May 2012 to September 2019
Senior Team Leader at Mercer in June 2007 to May 2012
Team Leader at Mercer in December 2002 to June 2007
Plan Administrator at Putnam Investments in June 2000 to May 2002
Technical Administrator at Putnam Investments in December 1998 to June 2000
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Business Process
Director level
Operations Management
Program Management
Six Sigma
Microsoft Office
Visio
Risk Management
Project Management
Business Development
Research
PMO
Business Process Improvement
Requirements Analysis
Analysis
Business Analysis
Leadership
Management
Training
Agile Methodologies
Budgets
Process Improvement
Change Management
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Discover more about bswiftWhat is Jennifer Maclean email address?
Email Jennifer Maclean at [email protected] and [email protected]. This email is the most updated Jennifer Maclean email found in 2026.
What is Jennifer Maclean phone number?
Jennifer Maclean phone number is +17816080327 and +17812559337.
How to contact Jennifer Maclean?
To contact Jennifer Maclean send an email to [email protected] or [email protected]. If you want to call Jennifer Maclean try calling on +17816080327 and +17812559337.
What is Jennifer Maclean net worth?
Jennifer Maclean has an estimated net worth of $375,000 to $499,999
What company does Jennifer Maclean work for?
Jennifer Maclean works for bswift
What is Jennifer Maclean's role at bswift?
Jennifer Maclean is Service Delivery Director
What industry does Jennifer Maclean work in?
Jennifer Maclean works in the It Services And It Consulting industry.
Jennifer Maclean Email Addresses
Jennifer Maclean Phone Numbers
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