Jennifer Castillo
Account Manager at Applied Innovation | Ann Arbor, Michigan, United States
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Jennifer Castillo is a dynamic Account Manager at Applied Innovation, where she leverages her extensive experience in customer experience (CX) strategy to drive transformative results for clients across various sectors. With a proven track record of achieving a remarkable 98% Customer Satisfaction Score (CSAT) and consistently meeting Service Level Agreements (SLA) of 99-100%, Jennifer is dedicated to ensuring that her clients receive unparalleled service and support. Her current role allows her to return to her roots in IT solutions, where she passionately orchestrates successful teams to deliver comprehensive IT and workflow solutions that empower businesses to thrive.
At Applied Innovation, Jennifer is at the forefront of key projects that focus on enhancing cybersecurity measures and optimizing operational efficiency for her clients. Her expertise in account management is complemented by her skills in sales, marketing, and community outreach, allowing her to build collaborative relationships that foster trust and loyalty. Jennifer’s big-picture thinking enables her to identify innovative solutions that not only address immediate client needs but also anticipate future challenges in an ever-evolving digital landscape.
In addition to her project management capabilities, Jennifer is a skilled communicator, adept at writing and editing content that resonates with diverse audiences. She is passionate about coaching and training her team members, ensuring that they are equipped with the knowledge and skills necessary to excel in their roles. By maintaining a customer-centric approach and a commitment to excellence, Jennifer Castillo continues to make a significant impact at Applied Innovation, driving success for both her clients and her team.
Account Manager at Applied Innovation in August 2024 to Present
Director Of Support at DocNetwork.org in September 2018 to April 2024
Customer Success Associate at DocNetwork.org in April 2018 to September 2018
Customer Advocate and Content Specialist at FarmLogs in September 2015 to December 2017
Account Manager at ParishSOFT in August 2013 to August 2015
Payroll Consultant at Thomson Reuters in March 2011 to June 2013
Adjunct Professor at University of Toledo in August 2009 to December 2010
Adjunct Professor at Owens Community College in August 2009 to December 2010
Teaching Fellow at Kent State University in August 2007 to May 2008
Adjunct Faculty for the Summer Incentive Program at Eastern Michigan University in January 2006 to January 2008
Visiting Scientist at Eastern Michigan University in August 2006 to May 2007
Graduate Assistant at Eastern Michigan University in August 2004 to May 2006
Account Executive at Lamar Outdoor Advertising in September 2003 to August 2004
Account Executive at Adams Street Publishing in March 2003 to September 2003
Account Executive at Fox Toledo (WUPW Channel 36) in October 2000 to August 2001
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Lifelong Learning
Collaborative Problem Solving
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Director level
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Digital Strategy
Cybersecurity
Writing
Customer Experience
Problem Solving
Higher Education
Research
Editing
Sales
Social Media
Technical Writing
Instructional Design
Data Analysis
Business Development
Account Management
Marketing
Curriculum Development
Analysis
Small Business
Customer Relations
Mobile Applications
Customer Relationship Management (CRM)
Web Content Writing
Business-to-Business (B2B)
Community Outreach
Microsoft Excel
PowerPoint
Software as a Service (SaaS)
JIRA
Salesforce
Github
Blackboard
Teaching
Public Speaking
Customer Service
Leadership
Fundraising
Coaching
Training
Leadership Development
Communication
Mentoring
English
Social Networking
American Sign Language
Confluence
Zendesk
Canvas
Agile Methodologies
PowerSchool
E-Learning
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Discover more about Applied InnovationWhat is Jennifer Castillo email address?
Email Jennifer Castillo at [email protected] and [email protected]. This email is the most updated Jennifer Castillo email found in 2026.
What is Jennifer Castillo phone number?
Jennifer Castillo phone number is +16504402670 and +17346229694.
How to contact Jennifer Castillo?
To contact Jennifer Castillo send an email to [email protected] or [email protected]. If you want to call Jennifer Castillo try calling on +16504402670 and +17346229694. (updated on November 04, 2024)
What company does Jennifer Castillo work for?
Jennifer Castillo works for Applied Innovation
What is Jennifer Castillo's role at Applied Innovation?
Jennifer Castillo is Account Manager
What industry does Jennifer Castillo work in?
Jennifer Castillo works in the Software Development industry.
Jennifer Castillo Email Addresses
Jennifer Castillo Phone Numbers
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