Jenni Hawkins
Vice President Customer Care at Gas South | Atlanta Metropolitan Area
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As the Vice President of Customer Care at Gas South, Jenni Hawkins plays a pivotal role in shaping the customer experience for the Southeast's largest natural gas marketer, which boasts an impressive $2 billion in annual revenue and serves a diverse customer base of over 500,000 across residential, commercial, industrial, and governmental segments. With a strong commitment to the company's mission to "Be a Fuel for Good," Jenni leads her team in delivering exceptional customer service while fostering a culture of employee engagement and collaboration. Her extensive background in operations and customer leadership equips her with the strategic insight necessary to drive initiatives that enhance customer satisfaction and operational efficiency.
Under Jenni's guidance, key projects have focused on optimizing contact center management and implementing innovative training programs that empower employees to excel in their roles. By leveraging her expertise in change management and business strategy, she has successfully navigated the complexities of a rapidly evolving industry, ensuring that Gas South remains at the forefront of customer care excellence. Jenni believes that every interaction with customers is an opportunity to make a meaningful impact, not only in their lives but also in the communities they serve. Her passion for nurturing high-performing teams and her dedication to operational excellence have resulted in improved customer retention rates and strengthened brand loyalty. As she continues to lead Gas South's customer care initiatives, Jenni remains steadfast in her belief that a purpose-driven approach is essential for creating lasting value for customers and employees alike.
Vice President Customer Care at Gas South in July 2021 to Present
Director Customer Support at CBORD in August 2020 to July 2021
General Manager - Global Operations at Delta Air Lines in June 2018 to August 2020
Engagement Center Director at Delta Air Lines in October 2014 to May 2018
Associate Customer Engagement Director at Delta Air Lines in November 2010 to October 2014
Manager - Contact Center at Delta Community Credit Union in January 2007 to October 2010
Field Service Manager - In-Flight Service at Delta Air Lines in July 2006 to December 2006
Strategy Analyst - Reservation Sales at Delta Air Lines in July 2005 to July 2006
Senior Analyst - Network Management at Delta Air Lines in August 2002 to July 2005
Field Service Manager - In-Flight Service at Delta Air Lines in June 2000 to August 2002
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Leadership
Executive Team
Cross-functional Team Leadership
Operations
Operations Management
Strategy
Human Resources
Performance Management
Employee Relations
Employee Engagement
Contact Center Management
Business Intelligence (BI)
Analytics
Customer Service
Customer Experience
Business Process Improvement
Change Management
Contact Center
Customer Satisfaction
Customer Engagement
Business Strategy
Business Acumen
Data Analysis
Customer Support
customer care
Customer Service Management
Team Building
People Development
Relationship Building
Communication
Mentoring
Management
Organizational Effectiveness
Training
Quality
leadership of remote teams
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Discover more about Gas SouthWhat is Jenni Hawkins email address?
Email Jenni Hawkins at [email protected]. This email is the most updated Jenni Hawkins email found in 2026.
How to contact Jenni Hawkins?
To contact Jenni Hawkins send an email to [email protected].
What company does Jenni Hawkins work for?
Jenni Hawkins works for Gas South
What is Jenni Hawkins's role at Gas South?
Jenni Hawkins is Vice President Customer Care
What is Jenni Hawkins's Phone Number?
Jenni Hawkins's phone (**) *** *** 401
What industry does Jenni Hawkins work in?
Jenni Hawkins works in the Oil And Gas industry.
Jenni Hawkins Email Addresses
Jenni Hawkins Phone Numbers
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